Manager/Sr.Manager- Finance Controlling

Job Description

Position Title: Manager / Senior Manager– Finance Operations
Reports To: Senior Manager / Associate Director – Finance Operations
Location: Mumbai, India
Shift: Starting 7:30 PM IST (Supporting U.S. Business Operations)

Role Description

Sodexo Global Business Services (GBS) is hiring a Manager – Finance Operations to lead end-to-end finance operations supporting U.S. business units through a Global Business Services delivery model. The role is responsible for managing multiple finance teams, driving operational excellence, ensuring governance and compliance, and partnering with business stakeholders to deliver high-quality financial services.

The incumbent will provide strategic leadership across Finance Operations, drive process transformation, strengthen internal controls, and build high-performing teams while ensuring service delivery against agreed SLAs and business objectives.

---

Key Responsibilities

• Leadership & Team Management

·        Lead the execution of the Finance Controlling strategy and operating model, ensuring alignment with business objectives and service delivery commitments.

·        Lead, coach, and develop Team Leads and Finance professionals; drive performance, accountability, succession planning, and capability development across the function.

·        Provide leadership through regular performance reviews, coaching, career development, and employee engagement initiatives.

·        Build organizational capability by driving technical, functional, and leadership development programs while fostering a culture of continuous learning.

• Financial Management & Oversight

·        Provide strategic oversight of all financial support activities for assigned business units, ensuring operational excellence, governance, and compliance.

·        Ensure timely and accurate execution of weekly and monthly close activities while maintaining the integrity of financial results across units & segment levels.

·        Review financial controls, key transactions, and compliance with contractual obligations, accounting standards, and company policies.

·        Oversee Accounts Payable, Accounts Receivable, Fixed Assets, Chargebacks, Billing, and other finance operations to ensure effective service delivery.

·        Ensure timely delivery of management reporting, dashboards, analytics, and business insights to support strategic decision-making.

• Business Partnering & Stakeholder Support

·        Build strategic partnerships with General Managers, District Managers, RVPs, Segment Finance, Controllers, and other key stakeholders.

·        Drive business performance through financial analysis, profitability reviews, budgeting, forecasting, and operational recommendations.

·        Provide strategic insights to improve financial performance, operational efficiency, and margin optimization.

·        Lead stakeholder governance meetings, executive reviews, and resolution of complex business and operational issues.

• Financial Planning & Analysis

·        Provide leadership for budgeting, forecasting, and financial planning processes across assigned portfolios.

·        Ensure accuracy, consistency, and standardization of financial information across reporting cycles.

·        Review financial models, assumptions, and business performance trends to support strategic planning and decision-making.

• Receivables & Billing Support

·        Provide governance over receivable management and billing operations to ensure timely collections and compliance with contractual commitments.

·        Partner with cross-functional teams and business stakeholders to resolve complex billing, remittance, and customer account issues.

·        Drive initiatives to improve billing accuracy, reduce outstanding receivables, and strengthen cash flow performance.

• Process Improvement & Operational Excellence

·        Lead continuous improvement, process standardization, automation, and digital transformation initiatives across Finance Operations.

·        Drive operational excellence by simplifying processes, improving productivity, and strengthening governance frameworks.

·        Proactively identify operational risks, control gaps, and improvement opportunities while implementing sustainable corrective actions.

• Communication & Stakeholder Engagement

·        Communicate business performance, financial insights, operational risks, and strategic recommendations to senior leadership.

·        Present financial analysis and business updates to executive stakeholders, translating complex financial information into actionable business insights.

·        Foster strong customer relationships by ensuring responsive, collaborative, and solution-oriented stakeholder engagement.

• Training & Development

·        Champion a culture of continuous learning, knowledge sharing, and leadership development across the organization.

·        Identify capability gaps and implement structured learning, mentoring, and succession planning initiatives to strengthen organizational capability.

• Availability During Key Calendar Events

• Provide leadership support during critical business periods including weekly/monthly close, budgeting, forecasting, system implementations, and business transformation initiatives. Ensure appropriate resource planning and operational continuity while complying with organizational policies and local regulations.

---

Education

Minimum Degree Requirements: MBA (Finance), CA/CMA (Inter/Qualified), or equivalent Finance qualification.

Preferred Area of Study: Finance, Accounting, Business Administration, Commerce, Financial Management.

---

Experience

Minimum Experience: As per GBS career framework for Manager Level.

Preferred Experience: Experience managing multiple teams within a Global Business Services (GBS), Shared Services, or multinational environment supporting U.S. operations.

---

Competencies / Behaviors Required for the Role

• Leadership & Strategic Thinking

• Strategic leadership with strong business and financial acumen.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong decision-making and problem-solving capability.

• Stakeholder Management

• Excellent executive communication and presentation skills.
• Ability to influence senior stakeholders across Finance and Operations.
• Strong customer and business partnership mindset.

• Operational Excellence

• Strong knowledge of Finance Operations including P2P, O2C, R2R, Payroll, Billing, and Financial Controls.
• Experience managing SLAs, KPIs, governance, audits, and compliance.
• Continuous improvement mindset with Lean and automation exposure.

• Technical Skills

• SAP ERP / SAP Fiori / SAP S/4HANA.
• Microsoft Excel (Advanced), Power BI, and reporting tools.
• Strong analytical, reporting, and financial modelling capabilities.

• Business & Behavioral Competencies

• Strong people leadership and coaching skills.
• Commercial acumen and customer-centric approach.
• High integrity, ownership, and accountability.
• Excellent collaboration, influencing, and conflict resolution skills.
• Ability to lead change and transformation initiatives effectively.

• Flexibility

• Willingness to support U.S. business hours and work during critical business periods such as month-end close, payroll cycles, and transformation activities, in accordance with Sodexo policies.