Business Head (Tower Operations & Business)

Business Head – Tower Operations & Business
Location: Gurgaon
Department: Tower Operations & Business
Reporting To: Management / Leadership Team
 

Role Objective
We are looking for an experienced and entrepreneurial Business Head to lead and scale our Tower
Operations & Business vertical. This role will be responsible for driving business growth, managing
overall tower operations, expanding client relationships, ensuring operational excellence, and leading
new site alignments across regions.
The ideal candidate should possess strong telecom/tower industry exposure with the ability to
balance strategic business development, operational leadership, client management, and execution
excellence.

Key Responsibilities
Business Growth & Expansion
• Drive business growth for the Tower vertical by acquiring new enterprise and telecom tower
clients.
• Develop strategic relationships with Tower Companies, Telecom Operators, IP-1s, and
Infrastructure partners.
• Lead end-to-end business development activities including prospecting, client meetings,
commercial negotiations, proposal management, and closures.
• Identify opportunities for new site alignments, regional expansion, and long-term strategic
partnerships.
• Build and manage a strong sales pipeline to achieve revenue and business targets.
• Drive account expansion and repeat business from existing clients.

Operations Leadership

• Oversee complete tower operations including order fulfilment, deployment planning, last-
mile execution, and service delivery.

• Ensure SLA adherence, operational efficiency, and timely execution across all active sites and
clients.
• Monitor key operational metrics including OTD (On-Time Delivery), cost per km, vehicle
utilization, and delivery performance.

• Lead process optimization initiatives to improve operational efficiency and reduce costs.
• Ensure smooth coordination between operations, supply chain, finance, compliance, and
field teams.
• Drive operational scalability while maintaining service quality and client satisfaction.

Client & Stakeholder Management
• Build strong relationships with enterprise clients and act as a strategic escalation point.
• Engage with senior stakeholders across procurement, operations, network, and
infrastructure teams.
• Ensure high customer satisfaction through proactive communication and issue resolution.
• Lead vendor ecosystem management and strategic partnerships for operational execution.

Team Leadership
• Build, mentor, and lead high-performing operations and business teams.
• Drive performance culture, accountability, and operational ownership across teams.
• Ensure alignment between business goals and operational execution.

Candidate Profile
• 12–18 years of experience in telecom, tower operations, infrastructure logistics, or
enterprise B2B operations.
• Strong experience in both business development and operations management.
• Proven track record of handling telecom/tower clients and driving business growth.
• Deep understanding of tower ecosystem, operational workflows, last-mile delivery, and field
operations.
• Strong exposure to SLA management, client handling, vendor management, and cost
optimization.
• Excellent leadership, negotiation, stakeholder management, and decision-making skills.
• Data-driven mindset with strong operational and commercial acumen.
• Ability to work in a fast-paced, high-growth environment.

Preferred Industry Experience
• Telecom Infrastructure
• Tower Companies

• Telecom Logistics
• Last-Mile Operations
• Enterprise B2B Operations
• Infrastructure Services