CRM

 Timely collection as per Quarter/Annual Planning
 Educating the customers about the various aspects to consider while applying for a home loan, guiding them through the documentation process, and ensuring that there is a smooth transition from the sales team to the CRM Team.
 Studying the project in-depth to answer any queries the customer has regarding the project post-sales
 To maintain relationships with clients and handle all client queries, post booking formalities till possession.
 To assist the client with all queries about Agreement, Registration, Taxation, Banking, etc., as may be required.
 Handling post-sales after booking till possession
 Preparing and providing crystal clear documents like Allotment letters, Sale Agreements, Construction updates, payment receipts, Project NOC, Tripartite agreements, Builder NOC, snag rectifications, Final inspections, Possession letters, and Sale deed.
 Manage and coordinate the handover and possession process, including inspection, documentation, and key handover
 Maintain regular communication with the customers about the progress of construction work, customization of flats, and possession of flats in coordination with the Sales Department.
 Providing referrals from existing customers for sales
 Study the pain points in the CRM process and organize them to deliver a better customer experience