Sr. Manager – Team Leader

UpMan Placements Private Limited · posted 16 days ago

Mumbaitele-sales

About the role

Handling Outbound sales team of 15 to 18 callers, to drive and achieve Tata AIG renewal and rollover business targets.

Monitor and evaluate the daily performance of CCEs through call audits, dashboards, and productivity reports.
Identify improvement areas for each CCE and create personalized development plans.
Provide constructive feedback regularly to enhance call quality and achieve performance targets.

Role and Responsibilities

§ Performance Monitoring & Coaching

§ Calibration & Stakeholder Collaboration

§ KPI Management

§ Briefings & Communication

§ Target Achievement

§ Customer Satisfaction (Internal and External)

§ Workforce Management