Mail Admin

Job Description

We are looking for a skilled and detail-oriented Technical Support Engineer to join our IT team. In this role, you will be responsible for supporting, administering, and troubleshooting enterprise messaging and collaboration platforms including Microsoft 365 (O365), Google Workspace (Gmail), email security gateways, and email journaling and archiving solutions. You will serve as a subject matter expert for end-users and IT teams, ensuring high availability, security, and compliance across all messaging environments.

Key Roles & Responsibilities

Microsoft 365 (O365) Support

• Administer and support Exchange Online, Outlook, Teams, SharePoint, and OneDrive
• Manage mailboxes, distribution lists, shared mailboxes, O365 Licenses and mail flow rules
• Troubleshoot mail delivery issues, client connectivity, and licensing
• Manage Intune/MDM
• Configure and manage Microsoft 365 compliance features (DLP, retention policies, eDiscovery)
• Handle MFA, Conditional Access policies, and identity management via Entra ID (Azure AD)
• Monitor service health and respond to O365 service incidents

Google Workspace (Gmail) Support

• Administer Gmail accounts, groups, aliases, and routing configurations
• Troubleshoot email delivery failures, spam classification, and sync issues
• Configure Gmail policies, filtering rules, and organizational settings via Admin Console
• Manage Google Vault for eDiscovery, audit, and compliance
• Support SSO integrations and user provisioning for Google Workspace

Email Security Gateway

• Administer and maintain email security gateway solutions
• Configure and tune anti-spam, anti-phishing, anti-malware, and sandboxing policies
• Manage email authentication protocols: SPF, DKIM, DMARC
• Investigate and respond to email-based threats and security incidents
• Generate reports on threat intelligence, blocked messages, and quarantine activity
• Coordinate with security teams for incident response and policy enforcement

Journaling & Email Archiving

• Administer email journaling solutions for regulatory and compliance requirements
• Configure journaling rules across O365, Google Workspace, and on-premises Exchange
• Support legal hold, eDiscovery searches, and export of archived emails
• Ensure archiving policies meet industry compliance standards (GDPR, HIPAA, SEC, FINRA)
• Monitor archiving health, storage utilization, and data integrity
• Assist legal and compliance teams with audit requests and data retrieval

Application Email via SMTP Relay (Third-Party Solutions)

• Configure and manage SMTP relay services for transactional and application-generated emails
• Set up and maintain SMTP relay connectors in O365 and Google Workspace to route application mail through approved third-party providers
• Manage API keys, SMTP credentials, and IP whitelisting for relay authentication
• Monitor email delivery rates, bounce rates, open rates, and relay health dashboards
• Troubleshoot application email failures including SMTP connection errors, authentication issues, and delivery rejections
• Enforce email authentication (SPF, DKIM, DMARC) for all relay domains to ensure deliverability and prevent spoofing
• Coordinate with application development teams to onboard new services onto SMTP relay infrastructure
• Manage suppression lists, unsubscribe handling, and bounce management in relay platforms
• Review and optimize relay throughput, rate limits, and IP reputation to maintain high deliverability

Key Requirements – Education & Certificates

• Bachelor’s degree – BTech or equivalent

Key Requirements - Experience & Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 4–6 years of hands-on experience in IT support with a focus on messaging and email systems
• Strong knowledge of Microsoft 365 administration and Exchange Online
• Experience with Google Workspace administration and Gmail configuration
• Hands-on experience with at least one enterprise email security gateway platform
• Understanding of email journaling and archiving concepts and tools
• Hands-on experience with third-party SMTP relay
• Ability to configure SMTP relay connectors and troubleshoot transactional email flows for applications
• Proficiency in email protocols: SMTP, IMAP, POP3, MAPI
• Working knowledge of DNS, MX records, SPF, DKIM, and DMARC
• Strong analytical and troubleshooting skills with attention to detail
• Excellent communication skills for working with end-users and stakeholders

Nice to have

• Exposure to ITIL Framework or working in an ITIL based environment
• Experience in hybrid infrastructure or cloud migration projects