Deputy Manager Operations

Job Specification

Position Title	Deputy Manager Operations
Position Type	Full Time
Department	Hospitality
Reporting To	General Manager
Location / Project	YUKIO- WAKAD
Duration	Vacant

Purpose of the position/Job Description

1. Position will be directly responsible for the launch of Wakad property of YUKIO, managing all day to follow-ups leading to a successful launch and post-opening will be directly responsible for the day to day operations.

2. Implements business strategies at the individual co-living business units which are aligned with YUKIO and works to achieve overall mission, vision, values, and strategies.

3. Assumes a highly visible leadership role in the co-living business and asset, assist in directing all operations to ensure the highest level of satisfaction and brand enhancement.

4. Sales & Marketing (Multi-property)- Create and manage a strong and effective sales team:

• a. Developing and implementing sales strategies: This includes identifying potential new markets and opportunities, analysing trends and data and creating sales plans to increase revenue.
• b. Setting sales targets and monitoring performance along with the GM Operations: Analysing sales data, providing regular feedback to the team and making necessary plan adjustments.
• c. Building and maintaining customer relationships: Maintains relationships with key customers (mainly B2B Clients). This involves understanding their needs and preferences, addressing their concerns, and providing excellent customer service to ensure satisfaction.
• d. Analysing market trends and competitor activity: Staying up-to-date on market trends and competitor activity. This includes analysing market data, conducting research and using this information to guide the sales team in making the right sales decisions.

5. Should be able to interpret financial data, make the annual revenue and capital budget in conjunction with GM Operations Finance for the entire co-living vertical.

6. Achieves the co-living divisions profitability, customer service and revenue goals by directing the overall operations of the co-living units.

7. Position will need to assist GM-Operations with overall day to YUKIO related activities.

8. Galvanizes the teams through exemplary behaviour and direction to perform at their optimum.

9. Ensures regular communication, guidance, and direction to the team so that they are fully aligned and equipped to deliver the best results.

10. Get involved in recruiting, training and coaching the team, providing ongoing support and creating a positive work environment that fosters teamwork and collaboration.

11. Collaborates with other company businesses to leverage resources, purchases, revenues, and training opportunities.

12. Develops and implements strategies and practices which support employee engagement.

13. The above list of duties and responsibilities are not exhaustive and will be updated in the due course of time.

Attributes of the position / Scope

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Financially savvy with a keen eye for budgeting and revenue management.
4. Effective problem-solving and decision-making capabilities.
5. Attention to detail and commitment to maintaining high standards.
6. Flexible and adaptable to changing circumstances.
7. Exceptional interpersonal skills and ability to build positive relationships.
8. In-depth industry knowledge and awareness of emerging trends.
9. Professionalism, integrity, and ethical conduct.

Communications

Stakeholders	Internal/External	Nature of relation	Frequency

Personal Profile

Qualifications	Hotel Management Bachelor
Key Competencies	Strong leadership, exceptional customer service, effective communication, financial acumen, problem-solving, adaptability, team building, industry knowledge, attention to detail, and ethical conduct.
Relevant Experience	12-15 Yrs

Key Responsibilities

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