About the role

Team Member

Job Details

Entity: To be filled by Internal HR

Business Unit: To be filled by Internal HR

Grade: To be filled by Internal HR

Function: Business Development & Sales

Level:

Reporting Structure

This role reports to the Lead of the Business Development & Sales function.

Job Purpose

The Team Member – Business Development & Sales plays a critical role in supporting the execution of business development and sales strategies. This includes generating inquiries, managing client interactions, conducting market research, and ensuring the timely execution of sales processes. The position demands operational excellence and collaboration with internal and external stakeholders to meet organizational objectives.

Roles & Responsibilities

Key Responsibility Areas

Objective Key Responsibilities (OKRs)
- Enquiry Generation and Relationship Management:
  - Assist in generating inquiries from potential and existing clients through direct engagement and market activities.
  - Build and maintain strong relationships with clients, consultants, contractors, and other stakeholders.
  - Support in conducting client meetings and follow-ups to ensure relationship continuity.
- Sales Process Support:
  - Assist in preparing quotations, proposals, and tenders in line with client requirements.
  - Ensure timely follow-up on leads, inquiries, and submissions.
  - Maintain an updated sales pipeline and assist in converting leads into enquiries and to orders.
- Market Analysis:
  - Research and analyse market trends, competitor activities, and industry developments.
  - Identify emerging opportunities and provide insights to support strategic decisions.
- Documentation and Reporting:
  - Prepare and maintain accurate records of inquiries, offers, and client communications.
  - Generate periodic reports on sales activities, inquiries, and order status.
- Collaboration:
  - Coordinate with internal teams such as estimation, design, and project management to meet client expectations.
  - Contribute to the preparation of marketing materials like presentations, brochures, and case studies.
  - Participate in team discussions to share insights and align on organizational goals.
- Client Support:
  - Address client queries and ensure prompt resolution of concerns.
  - Act as a point of contact for assigned clients and assist in maintaining high satisfaction levels.

Key Performance Indicators

Number of leads and inquiries generated.
Conversion from enquiry to orders inline with OB target.
Timeliness and accuracy of documentation and submissions.
Client satisfaction scores based on feedback.
Effective collaboration with internal and external stakeholders.
Achievement of individual and team sales targets.

Key Contacts

Key Internal Stakeholders

Projects and operation Team
Design and Engineering
Estimation team
T & C team
Commercial & Contracts team

Key External Stakeholders

Customers
PMCs & Design Consultants
Suppliers and Partners
Regulatory Authorities

Job Qualifications and Requirements

Knowledge and Experience

2-5 years of experience in business development, sales, or a related field, preferably in the Data Center or EPC industry.
Basic understanding of sales processes and client management practices.
Familiarity with CRM tools and market analysis techniques.
Strong understanding of data center technologies, market dynamics, and regulatory frameworks.
Excellent communication, negotiation, and presentation skills.

Education and Certifications

Bachelor's degree in business administration, engineering, or a related field.
Relevant certifications which are useful for business development, sales management, or EPC Industry are advantageous.

Interpersonal Skills

Communication Excellence
Negotiating and influencing skills
Computer literacy (word, excel, PowerPoint)

Attitude

Strong Work Ethic
Dependability and Responsibility
Possessing a Positive Attitude
Adaptability
Honesty and Integrity
Self-Motivated
Motivated to Grow and Learn
Strong Self-Confidence

Manager – BD & Sales