GM IT

Job Description for GM IT

Ideal Candidate Profile

The ideal candidate should possess 15–20 years of progressive IT experience, with at least 5 years in a senior leadership role, managing enterprise IT operations across geographically dispersed locations.

Preferred Industries

• Multiplex/Cinema Exhibition
• Retail Chains
• Hospitality
• Quick Service Restaurants (QSR)
• Shopping Malls
• Entertainment & Leisure
• Aviation & Airports
• Healthcare Chains
• Banking & Financial Services
• Telecom
• E-commerce
• Large Service Organizations

Desired Experience

The candidate should have demonstrated expertise in:

• Enterprise Software Implementation
• ERP implementation (SAP, Oracle, Microsoft Dynamics, etc.)
• HRMS implementation
• CRM implementation
• Business Intelligence (Power BI/Tableau)
• Mobile applications
• Customer loyalty platforms
• Procurement systems
• Workflow automation
• Digital payment platforms
• Multi-site IT Operations

Managing IT infrastructure across 50+ business locations including:

• Network Operations
• Servers & Cloud
• End-user Computing
• POS Systems
• WAN/LAN
• Wi-Fi
• CCTV
• IP Telephony
• Helpdesk
• Disaster Recovery

Digital Transformation

• Cloud migration
• Business process automation
• AI-enabled reporting
• Self-service customer platforms
• Mobile-first initiatives
• Digital document management
• Analytics and dashboards
• Robotic Process Automation (RPA)

Information Security

• Cybersecurity governance
• ISO 27001 implementation
• Endpoint security
• Firewall management
• Vulnerability assessments
• Disaster recovery
• Business continuity planning

Vendor & Project Management

• Managing large technology implementation projects
• Vendor selection (RFP/RFQ)
• SLA governance
• Contract negotiation
• IT budgeting and cost optimization

Functional Expertise

The successful candidate should have hands-on leadership experience in implementing and managing:

• ERP
• HRMS
• Payroll
• Finance Systems
• Procurement
• Inventory Management
• POS
• CRM
• Customer Loyalty Programs
• Online Booking Platforms
• Mobile Applications
• Business Intelligence
• Cloud Infrastructure
• Microsoft 365 / Google Workspace
• Cybersecurity Solutions
• IT Service Management (ITIL)

Leadership Expectations

• Lead enterprise-wide IT strategy aligned with business goals.
• Deliver high-availability technology solutions across multiple locations.
• Drive digital innovation to improve operational efficiency and customer experience.
• Build and mentor high-performing IT teams.
• Manage enterprise technology budgets and vendor partnerships.
• Ensure robust governance, compliance, and cybersecurity practices.
• Foster collaboration with business leaders to translate operational needs into scalable technology solutions.

This equivalent-industry profile broadens the talent pool while ensuring candidates have experience in environments with similar operational complexity, customer-facing technology, and large-scale multi-site IT management.