Sr.Manager – Digital Transformation

Job Description – Sr. Manager - Digital Transformation

Location: Bangalore
Level: Senior Manager

Role Overview:

The Digital Transformation Manager will support the digitization and process improvement needs of the Facility Management vertical , while also assisting Clubs and overseeing Hotels where required.
The role focuses on improving daily operations through better systems, workflow automation, data visibility, and technology adoption.
This is a hands-on role that works closely with FM teams, Club Managers, Engineering, IT, and vendors to simplify processes and make operations more efficient.

Key Responsibilities

1. FM Process Digitization & Workflow Improvements

• Digitize core FM processes such as work order management, preventive maintenance, AMC tracking, asset records, and service requests.

• Support Clubs in digitizing member services, bookings, F&B workflows, and facility usage tracking.

• Assist Hotels only for FM-related support (engineering dashboards, maintenance, compliance tasks)

2. End to End Process Digitization & Automation

Hospitality (Clubs)

• PMS / CRS / RMS integrations

• Guest experience & loyalty platforms

• Membership systems for Clubs

• Digital service delivery (housekeeping, F&B, concierge)

• Revenue, distribution, and CRM automation

Facility Management (Commercial + Malls)

• Work order automation & SLA tracking

• AMC management & compliance checklists

• Asset lifecycle and preventive maintenance scheduling

• IoT-based monitoring (energy, water, occupancy, IAQ)

• Vendor management, invoicing, and CAM billing workflows

Cross-Vertical Automation Initiatives

• Paperless approvals, e-documentation, mobile apps

• RPA and low-code/no-code solutions

• Integration between ERP, CRM, PMS, CAFM, and BMS systems

3. Technology Enablement & Platform Leadership

Partner with IT to evaluate and implement platforms such as:

• PMS / RMS / CRS (Clubs)

• Club membership & POS systems

• CAFM / CMMS / Asset Management (Facility Management)

• Workforce management & rostering tools

• Financial systems, ERP, CRM

• ESG, energy, and sustainability monitoring tools

Ensure seamless interoperability between systems for unified reporting.

4. Reporting, Dashboards & Data Insights

• Build simple dashboards for FM operations (work order closures, downtime, maintenance schedules, energy usage).

• Provide Clubs with operational reports for member usage, service turnaround, and facility occupancy.

• Share FM and club insights with Manager–FM/Operations and Senior Leadership

Training, Adoption & Change Support

• Conduct training sessions for FM teams, club teams, and engineering staff on using new tools.

• Create simple SOPs, user guides, and checklists.

• Ensure teams follow digital processes instead of manual paperwork

8. Innovation & Future-Readiness

• Scan industry trends in:

  • Smart guest experiences, mobile-first hospitality

  • Predictive maintenance, robotics, IoT for FM

  • Smart building systems, digital concierge, self-service apps

  • Energy optimization, ESG reporting, sustainability tech

• Pilot proof-of-concepts and scale successful innovations across FM and Clubs

• Help build a  future-ready digital capability  for the organization.

Key Outcomes / Success Metrics

• Faster work order closures & fewer breakdowns

• Higher AMC & compliance completion rates

• Reduction in manual paperwork

• Improved energy monitoring & reduced wastage

• Consistent system and AI tool usage across FM & Clubs

• Accurate and timely dashboards for decision-making

Candidate Profile

Experience & Background

·          8–12 years in Facility Management operations, FM systems, digital solutions, or process improvement

·          Experience across Hospitality, Facility Management, Real Estate, Services, or multi-business organizations preferred

·          Strong track record of rolling out digital program

Skills

• Working knowledge of CAFM/CMMS systems

• Familiarity with basic AI tools (chatbots, predictive dashboards, automations)

• Strong understanding of FM operations

• Good Excel, reporting, and dashboarding skills

• Ability to train and support operational teams

Attributes

• Hands‑on and practical in problem solving
• Comfortable working with FM, Club, and Engineering teams
• Good communication and follow‑up discipline
• Curious, tech‑friendly, and eager to try new tools

About Brigade

The Brigade Group is one of India’s leading property developers with over three decades of expertise in building positive experiences for all stakeholders. Instituted in 1986, the company has developed many landmark buildings and transformed the skyline of cities across South India, namely – Bengaluru, Mysuru, Mangaluru, Chikmagalur, Hyderabad, Kochi, and also has a presence in GIFT City, Gandhinagar in Gujarat, with developments across the Residential, Commercial, Retail, Hospitality and Education sectors. Since its inception, Brigade has completed 300+ buildings amounting to over 100 million sq. ft of developed space across a diverse real estate portfolio. Brigade assures best-in-class design and top-of-the-line facilities that exude elegance and sophistication. The Residential developments include villas, villaments, penthouses, premium residences, luxury apartments, value homes, urban studios, independent living for seniors, plotted developments and mixed-use lifestyle enclaves and townships. Over the years, the projects have been one-of-a-kind in the sector, for example Brigade developed Brigade Gateway, Bengaluru’s first lifestyle enclave and Brigade Exotica, one of the tallest residential buildings in Bengaluru. The ‘Great Place to Work Institute’ has consistently recognized the Brigade Group as one of India’s best companies to work for in the real estate industry. This responsible attitude and innovative mind-set combined with uncompromising quality of the projects over sthe years has created a brand of outstanding repute. Brigade has announced an ambitious target of achieving Net Zero emissions by 2045. This commitment reflects Brigade's dedication to sustainability and its responsibility to future generations.