Sr. Business Analyst – Technology (Motor Insurance)

 

 

Role Overview The role will act as a critical bridge between business stakeholders and technology teams, ensuring effective translation of business needs into scalable technology solutions that enhance operational efficiency, customer experience, and digital capabilities. Key Responsibilities Requirement Gathering & Analysis Engage with Motor business stakeholders to understand business needs and pain points Document clear, detailed, and structured business and functional requirements Translate business requirements into BRDs, FRDs, process flows, user stories, acceptance criteria. Solution Design & Delivery Collaborate with technology teams (developers, architects, QA) to design solutions aligned with business objectives Participate in solution discussions, feasibility analysis, and impact assessments Ensure solutions meet Motor business process and regulatory requirements Document API requirements, request/response structures, business validations, and integration dependencies. Create and review data flow diagrams, source-to-target mappings, and system interaction models. Stakeholder Management Act as a single point of contact between business and IT teams Conduct workshops, requirement walkthroughs, and solution demos Manage expectations and ensure alignment across stakeholders Project Support & Execution Work closely with project managers and product owners on timelines, deliverables, and prioritization Support Agile/Scrum ceremonies (backlog grooming, sprint planning, UAT coordination) Track requirements through lifecycle until implementation Testing & Implementation Define test scenarios and support UAT execution Ensure successful deployment, adoption, and post-implementation support Identify and resolve gaps during testing phases Process Improvement & Innovation Analyze existing Motor business processes and recommend improvements Drive automation, digitization, and efficiency initiatives Leverage data insights to improve decision-making Track Impact/Output of Deliverables Track requirements through the full lifecycle until deployment and benefits realization. Track and publish business impact metrics post go-live including productivity, TAT, revenue and customer experience improvements. Key Skills & Competencies Strong analytical thinking and problem-solving skills Good understanding of Motor Insurance domain Ability to translate business needs into technology requirements Understanding of REST APIs, JSON/XML. Ability to define API contracts and business validation rules. Strong skills for data analysis and validation. Experience with digital platforms, core insurance systems and third-party integrations. Excellent stakeholder management and communication skills Familiarity with Agile methodologies (Scrum / Kanban) Exposure to tools such as JIRA, Confluence, SQL, Postman, Excel, or similar is desirable Strong documentation and presentation skills