About the role

Job Overview

We are looking for an experienced and dynamic Club Manager to oversee the overall operations, member experience, team management and commercial performance of a premium members' club.

The role will be responsible for creating a welcoming and engaging club environment, maintaining high service standards and ensuring seamless coordination across sports, wellness, food and beverage, membership, events and operations.

The ideal candidate will have strong leadership and commercial acumen, excellent interpersonal skills and the ability to lead a lean, high-performing team while delivering an exceptional member experience.

Key Responsibilities

Club Operations: Oversee the overall functioning of the club, ensuring smooth day-to-day operations, service excellence and operational readiness.
Member Experience: Build strong relationships with members, understand their expectations and ensure a consistently engaging and personalized experience.
Team Leadership: Lead, mentor and develop the core club team, establish clear responsibilities and foster a culture of ownership, accountability and collaboration.
Cross-functional Coordination: Ensure seamless coordination across sports, wellness, food and beverage, membership, events and club operations to deliver an integrated member experience.
Commercial Performance: Own the club's operating budget, P&L and annual business plan, ensuring achievement of revenue, profitability and operational targets.
Membership Management: Drive membership engagement, satisfaction and retention through effective relationship management, programming and service initiatives.
Business & Performance Monitoring: Regularly review membership, retention, facility utilization, food and beverage, sports, wellness and event performance to identify opportunities for improvement.
Service Excellence: Establish and maintain high standards of hospitality, service delivery and overall club ambience.
Conflict Resolution: Handle major member concerns and escalations, resolve operational challenges and ensure timely decision-making.
People Development: Recruit, train, motivate and retain a high-performing team while encouraging functional ownership and independent decision-making.
Safety & Compliance: Ensure adherence to operational standards, safety, security and applicable regulatory requirements.
Pre-opening & Launch: Lead pre-opening activities, operational setup, team readiness, club launch and post-launch stabilization.

Desired Candidate Profile

8–12 years of experience in club management, hospitality, luxury lifestyle, premium fitness, resort or other service-oriented businesses.
Proven experience in managing day-to-day operations and leading multidisciplinary teams.
Strong understanding of premium hospitality, member engagement and customer experience.
Experience managing budgets, P&L, revenue targets and operational performance.
Demonstrated ability to build, lead and develop teams in a fast-paced environment.
Excellent communication, interpersonal, leadership and problem-solving skills.
Strong commercial orientation with the ability to balance business performance and member satisfaction.
Ability to manage multiple functions while maintaining high operational standards.

Key Competencies

Club and hospitality operations
Premium member experience
Leadership and team development
P&L and budget management
Membership engagement and retention
Cross-functional coordination
Service excellence
Strategic and operational decision-making
Conflict resolution and stakeholder management

Key Success Parameters

High levels of member satisfaction, engagement and retention.
Strong commercial performance and effective cost management.
A well-coordinated, empowered and accountable team.
Consistent service standards across all club functions.
Effective facility utilization and engaging member programming.
Timely resolution of member concerns and operational issues.
Successful pre-opening, launch and stabilization of the club, where applicable.