P&C Practitioner

MMD Job Description – People & Culture Practitioner – Expats & Admin

1. Job Information

Functional/Job Title	People & Culture Practitioner – Expats & Admin
Function/Department	People & Culture
Country Location
Number of posts
Job Grade
Surname and Initials of Employee
Reports to (job title) [Solid Line]	Head of People & Culture
Reports to (job title) [Dotted Line]
Direct reports	None

2. Organisational position of post (Unit/Department organisational chart)

3. Job Purpose

The role of the People & Culture Practitioner Expats and Admin is expected to manage the staff welfare, administration and safety of expatriates working in the plant and oversee staff facilities such as staff accommodation and staff canteen.

3.1 Key responsibilities

3.1.1 Recruitment and departure operations

• Ensure proper documentation / collection of employee documents such as passport copies, certificates, references, police clearance, medical certificates, etc. and ensure induction forms are signed off and sent / uploaded on the employee portal at the time of joining
• Coordinate with travel agent with respect to travel tickets / bookings for new joiners, employees on annual leave and employees exiting the organization
• Prepare important documents such as joining forms, transfer forms, departure / exit forms and conduct exit interviews of exiting employees
• Attend to various employee queries arising on a daily basis
• Track costs and identify avenues to reduce costs
• Prepare reports and share with supervisor and management as required

3.1.2 Administration and Employee Welfare

• Manage the employee life cycle at the subsidiary including engagement activities, employee queries arising on a daily basis and prepare weekly summaries / report to be shared with the management
• Oversee proper maintenance of staff accommodations and regularly follow up on cleaning and maintenance schedules, conduct random checks to ensure expats are properly maintaining their respective accommodations and ensure regular maintenance for all accommodations i.e. appropriate lighting, cleanliness, air conditioning etc.
• Coordinate with new employees to ensure employees undergo 1-day orientation before joining the organization
• Connect with employees on a periodic basis and understand any issues faced and provide recommendations based on employee suggestions to improve living conditions at the factories' dining / recreational areas
• Follow up on the schedules and menus for the staff canteen
• Organize festivals, events and catering for special events / function / activities at the plant

3.1.3 Payroll processing and leave management

• Provide Group Chief P&C Officer with the inputs, relevant files after deductions and others provision for payroll processing on a monthly basis
• Connect with employees and resolve any salary related issues
• Escalate complex queries to supervisor and follow-up for issue resolution
• Track attendance of expat staff, extract report from the attendance system, analyze and report any discrepancies
• Ensure adherence to leave procedure by all expat employees, collect leave requests and ensure proper maintenance / filing of leave recordings locally
• Ensure preparation and sharing of monthly reports on a timely and regular basis with the Management and Group Chief P&C Officer by 5th of every month

3.1.4 Occupational Health and Safety

• Assist Head of HSE to oversee adherence of health and safety policies and procedures by all employees / workers across the organization
• Ensure proper maintenance, cleanliness and hygiene of facilities
• Track appropriate training for staff with respect to health and safety and assist in implementing necessary initiatives to provide a safe and clean working environment

3.1.5 People management

• Track team performance at an overall and individual level and provide support/ guidance required
• Ensure that the values of the company (STEEL) are being promoted and guide behaviours and actions

3.2 Key Performance Indicators – as per Balanced Scorecard

Key Performance Indicator	Measure of Success
Achieve country profit target	Budget achieved
Reduce reliance on expatriates	Achieve localisation/ nationalisation target for own unit as agreed
Ensure compliance with safety rules	Comply with all safety protocols and standards
Contribute to development of unit reporting	Daily / Weekly / Monthly / Quarterly / Yearly reports delivered on time
Recruitment and departure administration	Effective onboarding and offboarding of expatriates
Employee welfare	High quality living conditions and high levels of employee wellness
Payroll and leave management	Smooth running of payroll and leave management in place
Support compliance to all OHS policies and procedures for expatriates	Clean audit result with no significant actions needed
Deliver the annual People and Culture calendar events (Performance Management, L&D, Reward etc.) for expatriates	All calendar events delivered with accuracy and on time
Deliver Community Development (CD) initiatives	Participate in CD activities
Ensure high levels of customer satisfaction	Reduce customer complaints

4. Job Specification

4.1 Educational Qualifications

Essential

• Graduate in Human Resources / relevant degree

Desirable

4.2 Work Experience Requirements (work experience)

• Overall experience of 7+ years in human resource management in a manufacturing set up

4.3 Skills Requirements (key skills and personal attributes)

Specific skill requirements for the role e.g. Negotiation, Presentation, Planning etc

• Understanding of human resource operations in the manufacturing industry and country context
• Knowledge of all functions of human resource management
• Proficient in local language and English (French or Portuguese is preferred)

Personal attributes required for the role

• Execution Excellence
• Customer Focus
• Collaborative Partnerships
• Personal Effectiveness & Credibility
• Interpersonal skills
• Conflict resolution

5. Work Context and Environment

Type of Working Hours:	Usually daytime working, Regular additional hours as required
Number of working hours per week cycle	40 hours
Travel required	None excluding from/to work

6. Confirmation

This job description has been consulted and agreed to between the relevant parties that the information contained is a correct reflection of the context of the post and its content.

Employee
Signature:
Date:
Direct Supervisor/Manager
Signature:
Date:
Departmental Head
Signature:
Date:

Confidential Document