GM/Sr.GM – Facility & Project Management

Job Description

Designation:

General Manager / Senior General Manager – Facility & Project Management

Location:

Bangalore

Reporting To:

Director – Operations

Role Overview:

TCGRE is seeking a seasoned, strategic, and result-oriented Facility & Project Management candidate to head end-to-end facility and project operations for a high-end IT/BT commercial campus in Bangalore. The incumbent will be responsible for overall property performance, operational excellence, statutory compliance, financial governance, tenant experience, infrastructure upgrades, and long-term asset value enhancement.

The role demands strong exposure to tenant management, client-facing technical discussions, campus fit-outs, project upgrades, and regular interaction with government authorities.

Key Responsibilities:

Property & Facility Operations:

• Lead complete facility management for large-scale commercial office assets.
• Ensure uninterrupted functioning of MEP services including HVAC, electrical systems, DG sets, fire detection & suppression systems, STP, lifts, plumbing, security, surveillance, and data & voice networking infrastructure.
• Oversee soft services such as housekeeping, waste management, landscaping, parking, and traffic control.
• Implement preventive and predictive maintenance programs to ensure zero downtime of critical infrastructure.

Project & Infrastructure Management:

• Drive campus fit-outs, renovations, and infrastructure modernization initiatives.
• Manage capex projects from planning to execution with minimal business disruption.
• Provide technical clarifications during client site visits (experience handling global clients preferred).

P&L Ownership & Financial Governance:

• Own Annual Operating Plan (AOP), budgeting, forecasting, and variance analysis.
• Manage OPEX and CAPEX with a strong focus on cost optimization.
• Ensure robust financial controls including rent collection, vendor payments, and audit readiness.
• Deliver cost efficiencies without compromising service quality or tenant satisfaction.

Compliance & Risk Management:

• Ensure 100% adherence to statutory regulations and local municipal requirements.
• Liaise effectively with government bodies and regulatory authorities. The candidate should have experience and good relationship with the following government authorities:
• Chief Electrical Inspector
• Bangalore Water supply and Sewerage Board
• Bangalore Fire Authority
• Karnataka Industrial Areas Development Board
• Bangalore Bhruhat Mahanagar Palika
• Taxation Authority
• Department of Labour
• Department of PF
• Department of ESI
• Department of Building and Other Construction Workers
• Department of Ground Water Authority
• Lead fire & life safety audits and ensure readiness at all times.
• Implement Business Continuity Plans (BCP) and disaster recovery frameworks.
• Maintain ISO standards and enterprise risk management protocols.

Vendor & Contract Management:

• Lead commercial negotiations and finalization of AMCs and service contracts.
• Establish SLAs/KPIs and monitor vendor performance through periodic reviews and audits.

Tenant & Stakeholder Management:

• Deliver superior tenant experience through proactive engagement.
• Build strong relationships with occupiers and act as the primary escalation point.
• Drive tenant retention through service excellence and responsiveness.

Technology & Digital Enablement:

• Champion CAFM/ERP implementation and automation initiatives.
• Leverage technology for asset tracking, analytics, dashboards, and operational reporting.
• Ensure high data accuracy and reporting discipline.

Leadership & Team Development:

• Lead multidisciplinary teams across engineering, soft services, security, and administration.
• Drive performance management, capability building, and succession planning.
• Foster a high-performance, accountability-driven culture aligned with organizational values.

Required Experience:

• 20+ years in Real Estate / Integrated Facility Management.
• Proven leadership experience managing large commercial assets (8–10 lakh sq. ft. or more).
• Strong expertise in P&L ownership, budgeting, and operational strategy.
• Experience managing malls, airports, or large commercial / IT campuses is highly preferred.
• Exposure to ERP/CAFM implementation is an advantage.
• Demonstrated experience in tenant management and government liaisoning is essential.

Educational Qualification:

• Graduate/Postgraduate in Engineering (Mechanical or Electrical preferred).
• Certifications in ISO, IOSH, Safety Management, or related disciplines are desirable.

Key Competencies:

• Strategic Leadership & Vision
• Strong Financial Acumen
• Compliance & Governance Orientation
• Crisis & Risk Management
• Vendor Negotiation Expertise
• High Stakeholder Sensitivity
• Operational Excellence Mindset

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