SENIOR QA SHIFT IN-CHARGE

DOCUMENT CODE: FS5/1-02 Milkit Business Unit
DOCUMENT TITLE: Job Description: Senior QA Shift Inchagre/ Dairy Tech
PREPARED BY: QA Officer REVISION NO: 00
REVIEWED BY: FS Coordinator REVISION DATE: 01/07/2025
APPROVED BY: QA Manager EFFECTIVE DATE: 04/07/2025

FS05/1-02 JD: Senior QA Shift Inchagre/ Dairy Tech Page: 1 of 2

Classified: For Internal Use Only
Job Description: Senior QA Shift Incharge (Quality & Process Integration)
Reporting To: Quality Assurance Manager
Department: Quality Assurance
Location: Milkit Business Unit/ Tetra Pak
Purpose of the Role
To leverage extensive dairy processing expertise to proactively identify and close operational and
quality management system gaps. The role is instrumental in facilitating technical collaboration
between Quality, Production, and Maintenance departments to ensure compliance with FSMS (FSSC
22000), enhance product consistency, and drive measurable improvements in food safety, process
hygiene, equipment reliability, and production yield.
Key Responsibilities
• Conduct detailed line audits to identify deviations in PRP, GMP, GHP, and CCP/OPRP compliance
within production and filling areas.
• Coordinate with maintenance teams to validate effectiveness of preventive maintenance
schedules and equipment calibration impacting product quality (e.g., flow meters, temperature
probes, conductivity sensors).
• Investigate recurring non-conformances through structured Root Cause Analysis (RCA) using tools
like 5-Whys, Fishbone Diagram, and implement CAPA across affected departments.
• Review CIP and COP validation records and collaborate on improvement of cleaning
effectiveness using ATP swab testing or visual inspection criteria.
• Analyze equipment downtime, micro and macro rework trends, and packaging defects to
propose process engineering or handling solutions.
• Verify operational control measures on critical equipment such as UHT, pasteurizer, homogenizer,
and filling machines to minimize microbiological and physical risks.
• Ensure OPRP/CCP logbooks are accurately maintained, and deviations are escalated in real time
with evidence-based actions.
• Provide technical review of SOPs, SSOPs, and work instructions related to hygiene, sampling,
labelling, and start-up/shutdown procedures.
• Collaborate with QA to train operators and technicians in line-specific hygiene monitoring, defect
classification, sample handling, and record integrity.
• Support process capability studies and yield optimization by conducting batch time studies,
standard loss mapping, and shift-wise performance reviews.
Skills and Qualifications
• Bachelor’s degree in Dairy Technology, Food Technology, or related field.
• Minimum 10- 12 years of hands-on experience in dairy production and QA roles within UHT,
pasteurized milk, flavored milk, or aseptic filling operations.
• Technical knowledge of process control instrumentation (flow meters, temperature sensors,
pressure gauges, etc.).
• Working knowledge of FSSC 22000, HACCP, PRPs, and GMP requirements with ability to interpret

Food Safety Management System Dairy Gold Ltd. Zambia
DOCUMENT CODE: FS5/1-02 Milkit Business Unit
DOCUMENT TITLE: Job Description: Senior QA Shift Inchagre/ Dairy Tech
PREPARED BY: QA Officer REVISION NO: 00
REVIEWED BY: FS Coordinator REVISION DATE: 01/07/2025
APPROVED BY: QA Manager EFFECTIVE DATE: 04/07/2025

FS05/1-02 JD: Senior QA Shift Inchagre/ Dairy Tech Page: 2 of 2

Classified: For Internal Use Only

and apply in real-time operations.
• Proficient in interpreting trend data (e.g., rework, downtime, waste), analyzing root causes, and
leading corrective/preventive action planning.
• Good communication skills to facilitate cross-functional alignment and lead operational
improvement meetings.
Performance Metrics
• Reduction in product rework due to processing or packaging deviations by X%.
• Audit readiness and reduction in number of repeat non-conformities during FSMS or customer
audits.
• The number and effectiveness of cross-functional CAPAs implemented and closed within target
timelines.
• Improvement in first pass yield and reduction in production downtime attributed to quality or
equipment-related issues.
• Number of hygiene, FSMS, and technical training sessions delivered and evaluated for operator
competency.
• Sustained compliance with CCP/OPRP monitoring protocols and real-time documentation
accuracy.

Acknowledged by: ______________________ Approved by: ______________________
(Name & Signature of Employee) (Name & Signature of HOD/ Manager)
Date: _____________________________ Date: _____________________________