Team Coordinator Reservation

EXPERIENCE AND QUALIFICATIONS
•    Bachelor’s Degree or Diploma in Hotel Management or a Related field
•    Strong communication and presentation skills
•    2-3 plus years of experience

DUTIES AND RESPONSIBILITIES:
•    Handle daily tasks and workloads like incoming guest calls & emails and provide information about hotel services in accordance with established standards.
•    Has effective communication skills & a keen eye for details.
•    Ensure all reservations, enquiries, and special requests are accurately processed & confirmed in line with company policies.
•    Educate guests and key prospects on Ananda’s philosophy and wellness offerings while addressing their individual needs.
•    Provide excellent customer service by handling complex inquiries and requests.
•    Maintains a professional and courteous approach during guest interactions.
•    Maintain a high level of communication with the Front Office, Sales, and Wellness team.
•    Maintain accurate records and generate reports related to reservations, occupancy, and revenue as needed.
•    Ability to work under pressure and handle high volumes of work during peak periods.
•    Build and maintain strong relationships with regular guests to encourage repeat visits and cultivate new guest relationships to foster loyalty.
•    Assist guests with reservation bookings via phone and email, ensuring accurate and up-to-date records are maintained in the Property Management System (PMS) & CRM.
•    Proactively follow up and engage with guests throughout their journey at Ananda to enhance their overall experience.
•    Adopts a creative approach to generate & close the business.
•    Is willing to take on challenging opportunities and shall be open to innovative ideas to work towards organization goals and targets.
•    Effective in identifying, analysing and solving problems.