About the role

CRM - NBFC Channel

Job Summary:

The CRM for the NBFC (Non-Banking Financial Company) Channel plays a pivotal role in driving strategic growth and developing robust partnerships within the financial landscape. This position is integral in enhancing business operations, fostering client relationships, and ensuring the successful implementation of initiatives that align with organizational objectives.

Key Responsibilities:

Develop and execute strategic plans to enhance business growth within the NBFC channel, identifying opportunities and assessing market trends.
Lead a team of relationship managers, providing guidance, training, and support to achieve performance goals and operational excellence.
Build and nurture strong relationships with key stakeholders to drive collaboration, understanding their needs, and ensuring satisfaction with our services.
Monitor performance metrics of the cluster and individual team members, analyzing data to inform decision-making and improve effectiveness.
Proactively identify and mitigate risks associated with partnerships and operations, maintaining a focus on compliance and regulatory requirements.
Provide insights and feedback to senior management on market dynamics and customer preferences to guide product development and service offerings.
Organize workshops and seminars to promote financial products and services, enhancing brand visibility and increasing client engagement.

Requirements:

Bachelor’s degree in Finance, Business Administration, or a related field; MBA preferred.
Minimum of 7 years’ experience in relationship management, sales, or business development within the financial services or NBFC sector.
Proven track record of managing high-performing teams and driving results in a competitive environment.
Strong analytical and problem-solving skills, with the ability to leverage data for strategic decision-making.
Excellent communication and interpersonal skills, with a knack for building lasting relationships.
Thorough understanding of regulatory frameworks affecting the NBFC sector and a commitment to compliance.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

Experience working with digital financial services and innovative products within the NBFC space.
Strong network of contacts within the financial sector, particularly in NBFCs.
Proficiency in CRM tools and data analysis software to enhance relationship management efforts.
Experience in project management and leading cross-functional initiatives.

Benefits:

Competitive salary package with performance-based bonuses.
Comprehensive health insurance for employees and their families.
Generous paid time off, including vacation days, sick leave, and public holidays.
Opportunities for professional development and continuing education.
Flexible working hours and a supportive work environment.
Employee wellness programs aimed at promoting work-life balance.
Retirement savings plans with company contributions.