Global Visa Manager

Job Description Job Title: Manager/Sr. Manager Department: Global Visa Reports To: Santosh Kanchan Location: Mumbai Job Purpose: To ensure the revenue of Global Visa team by achieving the daily and monthly target of error-free visa application and issuance by individual and team performance. Key Tasks/Activities/Roles: • Managing the entire visa processing procedure involves a series of steps to ensure applicants' smooth transition from application submission to visa issuance. • Application Submission process with receiving visa applications from applicants. This involves collecting all necessary documents and information required for the visa application, including passport copies, photographs, application forms, and supporting documents such as travel itineraries or invitation letters. • Document Verification, once applications are submitted, the next step is to verify the authenticity and completeness of the documents provided. Cross-referencing information with the visa requirements and conducting background checks if necessary to ensure compliance with visa regulations. • Application Review: Each application undergoes a thorough review process to assess eligibility and suitability for the visa category applied for. • Payment Processing visa fees and other associated charges is an integral part of visa processing. • Application Submission to Authorities this involves government agencies, consulates, or embassies depending on the destination country and visa type. • Follow-Up and Communication that is maintaining regular communication with applicants. Providing updates on the status of their applications, requesting additional information or documents if required, and addressing any queries or concerns help ensure a transparent and customer-centric visa processing experience. • Managing entire team and monitoring the performance of team members and taking monthly review • Working closely with HR team to discuss about productivity issues, PIP, feedback on functional skills and trainings and rewards • Managing the functional hygiene of the team and delegation of tasks effectively. Dimensions: Functional Skills: • Working on Visa application platform / portal • MS-Excel Personal Qualities / Behavioral Competencies: • Eye for detailing, focused on job • Managing people and team • Prioritization and delegation of tasks Education: • Any Graduation Experience: • Working with a travel agency for more than 7 years in visa application department is required. • Team handling experience is required. Signature of Job Holder: Approved By