About the role

Zonal Training Manager

Job Summary:

The Zonal Training Manager is pivotal in enhancing the competence and effectiveness of our teams across all vertical channels. This role involves strategizing, implementing, and evaluating training programs designed to elevate performance, drive engagement, and ensure alignment with organizational goals.

Key Responsibilities:

Develop and execute comprehensive training programs that cater to the diverse needs of all vertical channels.
Lead, mentor, and inspire a team of 7 training professionals to deliver high-quality training experiences.
Assess training needs through collaboration with cross-functional teams and analyze effectiveness to drive continuous improvement.
Design engaging training materials and e-learning modules to facilitate effective knowledge transfer.
Monitor training progress and outcomes, preparing detailed reports for management on key metrics and insights.
Foster a culture of learning by encouraging feedback and implementing innovative learning solutions.
Coordinate with leadership to align training initiatives with business objectives and workforce planning.

Requirements:

Bachelor's degree in Human Resources, Business Administration, or related field.
Minimum of 5 years experience in training and development roles, preferably in a managerial position.
Strong understanding of training methodologies and adult learning principles.
Excellent communication and interpersonal skills to effectively engage diverse audiences.
Proficiency in using Learning Management Systems (LMS) and other digital learning tools.
Demonstrated ability to lead a team and manage multiple training initiatives simultaneously.
Strong analytical skills to evaluate training effectiveness and make data-driven decisions.

Preferred Qualifications:

Master's degree in a relevant field or professional certification in training and development.
Experience in a multi-channel retail or service environment is highly desirable.
Proven track record of implementing successful training programs that drive business results.
Familiarity with the latest trends in e-learning and virtual training technologies.

Benefits:

Competitive salary with performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Generous paid time off and flexible work arrangements.
Opportunities for professional development and continuous learning.
Employee wellness programs and initiatives to support work-life balance.
Retirement savings plans with company matching contributions.
Inclusive workplace culture that values diversity and teamwork.