About the role

JOB DESCRIPTION

Manager — Order Handling Team, Heavy Structure Division

POSITION DETAILS
Job Title	Manager — Order Handling Team	Department / Division	Heavy Structure Division
Reports To	President — Heavy Structure Division	Location	Unit-3 / Noida HO
Employment Type	Full Time	Experience Required	5 – 10 Years

About the Division

The Heavy Structure Division of Salasar Techno Engineering Limited specialises in the design, fabrication, and supply of heavy structural steel assemblies for large-scale industrial and infrastructure projects. The Division's portfolio includes:

• Steel road and railway bridges

• Industrial structural steel for steel plants, cement plants, and hydrocarbon refineries

• Structural packages for thermal power plants and process industries

• Heavy civil infrastructure structures requiring precision fabrication

Position Summary

The Manager — Order Handling Team serves as the primary interface between the Division and its clients for all assigned live projects and new business enquiries. The incumbent is responsible for end-to-end order management — from enquiry receipt and techno-commercial bid preparation through to order award, execution monitoring, and post-delivery coordination — while maintaining strong client relationships that support repeat business and long-term partnerships.

Key Responsibilities

1. Client Coordination & Relationship Management

• Act as the single point of contact (SPOC) for assigned clients on all ongoing fabrication projects.

• Conduct regular project review meetings (virtual and on-site) to update clients on fabrication progress, inspection schedules, and dispatch plans.

• Proactively communicate deviations, delays, or change requests and coordinate internally for resolution.

• Maintain client satisfaction through prompt query resolution and professional correspondence.

2. Order Handling & Project Coordination

• Receive, review, and register new purchase orders; verify technical specifications, drawing revisions, and commercial terms.

• Coordinate with Engineering, Production Planning & Control (PPC), Fabrication, Quality Assurance, and Dispatch teams to ensure adherence to project schedules.

• Track milestones for each order — raw material procurement, fabrication progress, inspection clearance, surface treatment, and dispatch — and report status to clients and management.

• Manage documentation flow including drawing approvals, inspection call notices, test certificates, and dispatch documents.

• Handle client inspection coordination: arrange third-party inspection (TPI) visits, pre-dispatch inspections, and expedite clearance.

3. Enquiry Management & Tendering

• Review incoming enquiries for technical feasibility, scope clarity, and alignment with Division capabilities.

• Liaise with the Estimation / Costing team and Engineering to prepare competitive techno-commercial offers for bridges, industrial structures, and power plant packages.

• Prepare and submit bids within stipulated deadlines; track bid status and follow up with clients.

• Clarify technical and commercial queries raised by clients during bid evaluation.

• Negotiate order terms in coordination with management and ensure commercial closure.

4. Contract & Commercial Management

• Review LOI / Work Orders / Contracts for technical and commercial acceptability before acknowledgement.

• Monitor milestones for payment terms and raise invoices / payment claims as per contract schedule.

• Track and follow up on outstanding receivables in coordination with the Finance team.

• Handle variation orders, extra claims, and back charges in accordance with contract provisions.

5. Reporting & Documentation

• Maintain a real-time order register covering order value, delivery schedule, status, and billing.

• Prepare weekly and monthly MIS reports for management review.

• Ensure systematic filing of all project correspondence, approvals, and documents.

Qualifications & Experience

Parameter	Requirement
Education	B.E. / B.Tech in Mechanical / Civil / Structural Engineering (preferred). Diploma holders with strong relevant experience may be considered.
Total Experience	5 – 10 years in a steel fabrication company or EPC / infrastructure organisation
Domain Knowledge	Sound understanding of structural steel fabrication processes, drawing reading (structural / fabrication drawings), and quality standards (IS, AWS, AISC)
Prior Role	Prior experience in Order Management, Client Coordination, or Project Management in a heavy fabrication / structural steel environment is essential
Industry Exposure	Exposure to projects in bridges, steel plants, cement plants, refineries, thermal power plants, or similar heavy infrastructure sectors is preferred

Skills & Competencies

Functional Skills

Behavioural Competencies

• Structural steel fabrication process knowledge

• Reading & interpreting fabrication / GA drawings

• Tendering and bid preparation

• Contract and commercial management

• MS Office (Excel, Word, Outlook) proficiency

• ERP / project tracking tools

• Strong client-facing communication and negotiation

• Cross-functional coordination and follow-up

• Deadline-driven, organised and detail-oriented

• Problem-solving and escalation management

• Self-motivated with ownership of deliverables

• Ability to manage multiple projects simultaneously

Key Internal Interfaces

Function	Nature of Interaction
Engineering / Detailing	Drawing approvals, revision management, technical query resolution
Production Planning & Control	Production scheduling, progress updates, delivery planning
Quality Assurance	Inspection co-ordination, test certificates, client inspection visits
Procurement	Raw material lead times, material traceability for client requirements
Dispatch / Logistics	Dispatch planning, over-dimensional (ODC) consignment coordination
Finance & Accounts	Invoice preparation, payment follow-up, LC management