About the role

Project Manager

As we deliver digital and e-commerce solutions across WordPress, Shopify, and WooCommerce for agency partners and US-based clients, we need someone who can hold the full picture together: scope, timeline, team, and client expectations, all at once.

This role goes beyond “tracking tasks.” We’re looking for someone who can bring structure to ambiguity, communicate with clarity across time zones, and keep multiple moving projects on track without dropping quality.

This role is for someone who enjoys:

Owning outcomes, not just checklists
Translating client requirements into structured, executable plans
Managing people, timelines, and expectations simultaneously
Bringing calm, structured decision-making to high-pressure situations

If you’re someone who thrives on ownership, communicates proactively instead of reactively, and finds satisfaction in a project delivered clean and on time, this role will give you real scope to lead.

What you’ll really be doing

1. Project Planning & Execution

Own end-to-end project lifecycle management from discovery to final delivery
Define project scope, timelines, milestones, and deliverables in collaboration with stakeholders
Monitor progress, anticipate risks, and proactively address roadblocks
Ensure alignment between technical execution and client objectives
Manage multiple concurrent projects while maintaining delivery quality and deadlines

2. Resource & Task Management

Assign tasks based on team strengths, expertise, and project requirements
Monitor workload distribution to ensure optimal resource utilization
Track task progress and ensure accountability across cross-functional teams
Coordinate with team members to resolve blockers and maintain productivity

3. Documentation & Reporting

Prepare and maintain structured documentation including SOW, technical briefs, flowcharts, proposals, and requirement documents
Create internal and client-facing reports, dashboards, and status updates
Maintain accurate project records, change requests, and communication logs
Ensure documentation supports clarity, traceability, and scope control

4. Communication & Stakeholder Coordination

Maintain clear and structured communication between India teams, US teams, and clients
Conduct project meetings, sprint reviews, and status update calls
Ensure stakeholder alignment and proactive issue resolution
Ask the right clarifying questions to prevent ambiguity and scope creep

5. Quality & Process Improvement

Monitor project health and ensure adherence to quality standards
Identify workflow inefficiencies and recommend improvements
Adapt to evolving client needs while protecting timelines and objectives
Support the implementation of delivery best practices and structured processes

6. AI & Workflow Optimization

Leverage AI tools (Claude, ChatGPT, Notion AI, or similar) to streamline documentation, summarize meetings, structure SOWs, identify project risks, and enhance reporting efficiency
Use AI-driven insights to improve task planning, workflow clarity, and project productivity

Who will thrive in this role

You take ownership of outcomes, not just your task list
You can manage multiple projects, people, and deadlines without losing structure
You communicate proactively — clients and teams never have to chase you for updates
You stay calm and decisive under pressure
You care about documentation and process, not just “getting it done”
You’re comfortable coordinating across time zones and cultures

Qualifications & Skills

Experience

5+ years of experience in Project Management within a digital agency, IT services, or e-commerce environment

Must Have Skills

Hands-on experience managing projects built on WordPress, Shopify, and WooCommerce
Strong understanding of WordPress forms, plugins, integrations, APIs, and payment gateways
Proven experience preparing technical documentation and client-facing presentations
Excellent communication and stakeholder management skills
Strong organizational and multitasking abilities
Ability to make structured decisions in dynamic, high-pressure environments
High ownership mindset with accountability for timelines, delivery, and quality
Experience working with cross-time-zone teams, particularly US-based stakeholders

Tools & Platforms

ClickUp, Notion, Trello, Jira, Asana, Slack, or similar
AI-powered productivity tools (Claude, ChatGPT, Notion AI, etc.)

Nice to Have

PMP certification or equivalent
Familiarity with white-label delivery models or agency outsourcing structures
Exposure to Agile, Waterfall, Hybrid, or Iterative project management methodologies
Experience contributing to internal training, onboarding, or process documentation
Understanding of risk management frameworks and dependency planning

What this role offers

Ownership of end-to-end delivery across diverse, concurrent client projects
Direct exposure to US-based clients and agency partners
A structured, process-driven environment that rewards accountability
Room to shape and improve delivery processes as the team scales

Job Type: Full Time

Job Location: Ahmedabad