Business Analyst (Mobile)

JOB PROFILE

Position

Business Analyst

Location

Gurgaon

Reports to

TBD – teams to be decided post training program

Category

IT

Reporting / Proficiency Level

AVP / DVP

Level

Our Purpose

At Niva Bupa, our purpose is “to give every Indian the confidence to access the best healthcare” by empowering them with knowledge, guiding them with expertise, and providing them with a gamut of services that instils confidence and puts control back in their hands- just the way they want every moment of their life to be.

Our Values

• Commitment
• Innovation
• Empathy
• Collaboration
• Transparency

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited is a Public Listed Company on Stock exchange(s). The company’s purpose is to give every Indian the confidence to access the best healthcare. It intends to play the role of an enabler in the lives of its customers and help them live life without constraints. This is reflected in its brand philosophy – ‘Zindagi Ko Claim Kar Le’.

As of December 31, 2025, Niva Bupa had over 210 physical branches across India. It additionally offers health insurance through its ecosystem partners including 2.2 Lakh agents, 575+ brokers, and over 115 Banca & Other Corporate Agency Partners. The company currently covers 24.5 million lives and has 10,587 hospitals empanelled in its hospital network.

Niva Bupa has consistently maintained 90%+ claim settlement ratio over the last 4 financial years, having ended Q3FY26 with claim settlement ratio of 94.1%. With an employee base of over 10,100 people, the company is a certified Great Place to Work six times in a row.

Key Roles & Responsibilities

Job Summary: We are seeking a motivated and talented Business Analyst to join our team at Niva Bupa. The ideal candidate will start in the role of Business Analyst and eventually transition into a Product Analyst and Owner. This is an exciting opportunity to work with a rapidly growing health insurer in India and contribute to the development of industry leading insurance products and services.

Key Responsibilities:

Business Analysis:

• Collaborate with stakeholders to understand and document business requirements
• Analyze data and market trends to identify opportunities for growth and improvement
• Create detailed business requirement documents (BRDs) and user stories

Product Analysis and Development:

• Work closely with cross-functional teams to design and develop innovative health insurance products.
• Conduct market research to assess product viability and competitiveness.
• Define and manage product roadmaps and prioritize features for development.

Product Ownership:

• Take ownership of product development, ensuring that the product aligns with business goals and customer needs.
• Collaborate with development teams to ensure the successful delivery of product features.

Data Analysis:

• Utilize data analytics to track the performance of products and identify areas for improvement.
• Generate insights from data to drive product decisions and strategy.

Stakeholder Communication:

• Effectively communicate with stakeholders, ensuring clear understanding of project objectives and progress.
• Present findings, recommendations, and updates to leadership and project teams.

Key Requirements – Education & Certificates

Bachelor's degree in engineering with 3-5 years of experience in Product Management or Business Analyst role.

Candidate from Insurance Industry is preferred.

Must have BA experience as working on Claim, Underwriting, Documentation, Sales OR Operations.

Key Requirements - Experience & Skills

• Strong analytical and problem-solving skills.
• Proficiency in data analysis and visualization tools. Working knowledge of SQL and Excel would be a plus.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a fast-paced environment.

This document is confidential and intended for the exclusive use of Niva Bupa Health Insurance Company.