Assistant manager Service

Role Assistant Manager- Service
Experience 5- 20 years of post-qualification experience in 3W Automobile industry

mandatory

Education Qualification DME/DAE/BE(Auto Mobile)/BE(Mechanical)
Location Sudan
Functional Requirement  1. OE Spare Parts & BGO Penetration

 Drive OE (Original Equipment) Spare Parts and  Genuine Oil
penetration across the country by:
 Increasing dealer adoption and sales share of OE parts
 Supporting dealers with targeted actions to improve parts availability,
visibility, and conversion
 Monitoring penetration KPIs and implementing corrective actions for
underperforming regions
 2. Tyres & Batteries Penetration
 Strengthen market presence and wholesale performance for tyres and
batteries by:
 Expanding dealer participation in tyre & battery programs
 Enhancing wholesale volume through structured outreach and incentives
 Ensuring product availability and competitive positioning
 3. Spares & Accessories Growth
 Boost penetration and wholesale sales of spare parts and accessories by:
 Identifying highpotential product categories
 Supporting dealers with merchandising, bundling, and promotional
strategies
 Tracking category-wise performance and driving targeted improvements
 4. Network Expansion & Dealer Mapping
 Lead network expansion initiatives through:
 Mapping potential new dealer locations
 Evaluating market gaps and opportunities
 Supporting onboarding and readiness of new dealers
 5. Parts & Service Training Execution
 Enhance dealer staff capability and sales effectiveness by:
 Conducting parts training programs
 Assisting service training teams to improve technical and customer-
facing skills
 Strengthening staff ability to recommend parts and drive sales growth
 Supporting 3S (Sales, Service, Spares) promotional activities
 6. Workshop Performance & CSI Improvement
 Oversee dealer workshop performance through:
 Ensuring adherence to SOPs and operational standards
 Monitoring CSI (Customer Satisfaction Index) and driving improvement
plans
 Supporting dealers in achieving service quality benchmark
 7. Warranty and other reports preparation and sharing on monthly basis