Chief Manager - Integration

About Us Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual consumers through three primary business segments — Electronic Financial Transactions, Prepaid and Money Transfer. Amongst our other accomplishments • We operate the largest private independent nationwide shared ATM network in India. • Do processing for the world’s largest payment network for prepaid mobile top-up; and • Operate one of the largest global money transfer networks in the world. Euronet Inc. headquartered in Kansas, USA, is a leading global electronic payments provider and distributor, that provides convenient and safe financial transaction services to consumers and businesses worldwide. Euronet has built a unique network of networks that creates a powerful presence in every level of the global payments value chain. Title: Chief Manager – Integration Experience: 12 - 15 Years of relevant experience Job Location: Thane, India Responsibilities: • Lead and manage end-to-end production support operations across the Card and Switch domain, ensuring high availability, stability, and seamless performance of all card systems. • Monitor and resolve day-to-day issues related to authorization, settlement, chargebacks, and reconciliation across card platforms. • Act as the primary escalation point for incident management, ensuring timely analysis, root-cause identification, and permanent fixes. • Coordinate effectively with cross-functional teams such as Issuer/Acquirer Operations, IT Infrastructure, Network, Vendor Support, Fraud & Risk, and Business Teams. • Ensure compliance with regulatory guidelines, audit observations, and internal control processes within the card ecosystem. • Oversee changes, releases, and patches, ensuring minimal production impact through structured change management. • Collaborate with vendors and service providers for issue resolution, product enhancements, and performance tuning. • Drive automation and process improvements to optimize support efficiency and reduce recurring issues. • Prepare and manage operational dashboards, service metrics, and management reports for leadership review. Internal content Internal content Required skillset: • Possess strong knowledge and hands-on experience in Prepaid Card operations, including wallet/card loading, hedging, transaction processing, and refund lifecycle management. • Strong understanding of card domain technologies such as Switches, Card Management Systems (CMS), Prepaid Platforms, and Network Interfaces (Visa/Mastercard/RuPay/UPI). • Excellent communication and stakeholder management skills to interact confidently with clients, internal teams, and senior leadership. • Hands-on experience with production monitoring tools, log analysis, and troubleshooting methodologies. • Ability to work under pressure, manage critical incidents, and ensure timely service restoration. • Strong analytical mindset, problem-solving abilities, and attention to detail. • Proficiency in SQL with the ability to write and optimize complex queries for production investigations, data validation, and analytics. Qualification: • BE / BTech • Technical Certifications will be an advantage References: 1. https://www.euronetworldwide.com/ 2. https://www.epayworldwide.com/