Loading open roles
UpMan Placements Private Limited
AM/DM- Customer Service Management
UpMan Placements Private Limited · posted 4 months ago
Thanecustomer service
About the role
Position: Assistant Manager / Deputy Manager - Service Management
About us
Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India, and the Asia-Pacific regions. Today we are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual consumers through three primary business segments — Electronic Financial Transactions, Prepaid and Money Transfer.
Amongst our other accomplishments:
- We operate the largest private independent nationwide shared ATM network in India.
- Do processing for the world’s largest payment network for prepaid mobile top-up;
- Operate one of the largest global money transfer networks in the world.
Euronet Inc. headquartered in Kansas, USA, is a leading global electronic payments provider and distributor, that provides convenient and safe financial transaction services to consumers and businesses worldwide.
Euronet has built a unique network of networks that creates a powerful presence on every level of the global payments value chain.
Location
Thane
Experience
Minimum 8 - 10 Years
Qualifications
- Any bachelor’s degree or Equivalent education
Job Description
Strong experience in ITSM Framework and modules including:
- Incident Management
- Event Management
- Request Fulfilment
- Knowledge Management
- Problem Management
Oversight of Monitoring Centre/Service Desk and driving technology/IT incidents.
Handling BAU operations, process improvement initiatives, and SLA-based ticket management.
Coordination across Technology, IT Infra, and Operations teams for incident and service request resolution.
Documentation and review of SOPs for the Observability team.
Requirements
Hands-on experience with monitoring tools:
- Nagios/iCinga
- Dynatrace/AppDynamics
- Grafana
- AIOps (Opsgenie, PagerDuty)
- PRTG/WhatsUp Gold
Reporting capabilities (daily, weekly, monthly) with proficiency in Excel and PowerPoint; Power BI is a plus.
Strong communication skills.