Client Account Manager

Location: Remote / Ahmedabad

Timing: 6 PM – 3 AM IST

Why this role exists

Agency partnerships don't grow themselves — they grow because someone owns the relationship strategically, spots opportunities before the client asks, and takes real commercial accountability for the outcome. This role exists to be that owner: managing a portfolio of high-value agency accounts, driving growth, and identifying AI and workflow automation opportunities that create measurable impact for clients.

This goes well beyond relationship management. You'll be the primary point of contact for agency partners while working closely with internal delivery teams across design, development, QA, and marketing — translating client needs into delivery, and delivery progress back into strategic client conversations.

This role is not a good fit if:

• You've managed accounts but haven't owned commercial outcomes such as upsell, renewal, and revenue targets
• You're looking for a coordination or support role — this is a full account ownership position with commercial accountability
• You haven't worked with US-based clients or managed cross-timezone communication at a professional level
• You come from outside advertising, marketing, or digital agency environments and haven't developed a feel for how agency clients think and operate
• You approach account management reactively — our partners expect proactive insights and initiatives, not just responses
• This role is for someone who enjoys:
• Owning commercial outcomes for a portfolio of accounts, not just maintaining relationships
• Spotting AI and automation opportunities inside a client's operations before they ask
• Moving fluidly between strategic conversations and hands-on delivery oversight
• Driving growth through upsell, renewal, and expansion, not just retention
• Bringing their own point of view to a client conversation, not just relaying updates
• If you're someone who takes real ownership of revenue and relationship outcomes, and you're genuinely curious about where AI can create value for clients, this role gives you both the accountability and the room to prove it.
• What you'll really be doing

• 1. Strategic Account Ownership

• Manage a portfolio of agency accounts as the primary strategic partner
• Take full accountability and ownership of the performance, health, and growth of your assigned accounts
• Build strong relationships with client stakeholders and decision-makers
• Develop and execute long-term account growth strategies
• Conduct structured reviews (QBRs) with performance insights and growth plans

• 2. Project & Delivery Oversight

• Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
• Guide Project Managers and cross-functional teams
• Identify risks and implement mitigation strategies
• Ensure smooth collaboration across teams

• 3. AI Workflow Identification & Advisory

• Identify workflow inefficiencies and automation opportunities within client operations
• Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
• Stay updated with AI trends and translate them into practical client solutions

• 4. Delivery Coordination & Execution

• Act as a bridge between client expectations and internal teams
• Ensure projects are delivered on time and within scope
• Maintain clear documentation of scope, timelines, and change requests
• Proactively identify and address delivery gaps

• 5. Revenue & Account Growth

• Drive upsell, cross-sell, and service expansion opportunities
• Lead proposals, pricing discussions, and contract renewals
• Monitor account profitability and forecasting
• Maintain visibility on account revenue and risk

• 6. Client Communication & Reporting

• Maintain proactive and structured communication with clients
• Offer clients your own suggestions and strategic insights, grounded in a genuine understanding of their business and industry, rather than simply relaying updates
• Present performance insights, strategies, and recommendations
• Use AI tools to improve reporting, documentation, and efficiency
• Ensure all communication is professional and business-focused
• Who will thrive in this role
• You take full accountability and ownership of your assigned client accounts, treating their outcomes as your own
• You bring a genuine advertising or marketing industry background that shapes how you read client needs
• You can offer clients real suggestions and insights based on your own understanding, not just execute what's asked
• You spot AI and automation opportunities before a client has to ask
• You communicate proactively — clients never have to chase you for updates or insights
• You move comfortably between strategic conversations and hands-on delivery oversight
• You're confident managing cross-timezone relationships with US-based stakeholders
• Qualifications & Skills
• Experience
• 5+ years of experience in Account Management or Customer Success, with a background in advertising, marketing, or a digital agency environment
• Proven experience in managing client relationships and driving revenue growth
• Demonstrated ability to take full ownership and accountability for assigned client accounts
• Must Have Skills
• Strong commercial understanding including upsell, retention, and profitability
• Ability to proactively offer clients suggestions and strategic insights based on genuine understanding of their business, not just execute requests
• Familiarity with AI tools such as ChatGPT, Claude, Notion AI, or similar platforms
• Experience working with US-based clients and cross-time-zone communication
• Understanding of digital platforms such as WordPress, Shopify, and eCommerce ecosystems
• Experience with project management tools like ClickUp, Asana, or Basecamp
• Strong communication, problem-solving, and multitasking abilities
• Tools & Platforms
• ClickUp, Asana, or Basecamp
• ChatGPT, Claude, Notion AI, or similar AI tools
• Nice to Have
• Experience in white-label agency or partner-driven environments
• Experience with long-term client accounts or enterprise projects
• Understanding of AI workflows, automation, and analytics dashboards
• What this role offers
• Full ownership of a portfolio of high-value agency accounts, with real commercial accountability
• Direct influence over how AI and automation get positioned to clients
• Close collaboration with delivery teams across design, development, QA, and marketing
• A growth-oriented role with visibility into revenue, retention, and strategic account planning