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UpMan Placements Private Limited
Regional Operation & Service Manager
UpMan Placements Private Limited · posted 5 days ago
Kolkataoperations
About the role
Key Responsibilities
- Operations Oversight: Manage multi-location branch operations, ensuring smooth transaction processing, cash management, and ATM reconciliations.
- Audit & Compliance: Enforce 100% adherence to Standard Operating Procedures (SOPs), RBI guidelines, KYC/AML protocols, and drive zero-audit observation goals.
- Service Quality: Monitor performance metrics like Customer Satisfaction Scores (CSAT), complaint resolution turnaround times (TAT), and transaction accuracy.
- Team Leadership: Train, mentor, and evaluate branch operations and service teams (BOSM/COSM) across the cluster.