Cluster Head CASA (Liabilities)

Cluster Head - Liabilities (CASA)

Job Summary:

The Cluster Head - Liabilities (CASA) is responsible for driving the growth and profitability of the current account and savings account portfolio across multiple locations. This role involves strategizing and implementing initiatives to enhance customer acquisition and retention, while leading a team to deliver exceptional service that meets the organization’s financial goals.

Key Responsibilities:

• Develop and execute strategic plans to increase CASA deposits in the cluster, aligning with overall business objectives.
• Lead, mentor, and motivate a team of relationship managers to achieve sales targets and enhance customer satisfaction.
• Analyze market trends and competitor activities to identify new business opportunities and devise effective marketing strategies.
• Establish strong relationships with key clients and stakeholders to ensure optimal customer service and retention.
• Monitor and report on the cluster's performance metrics, making data-driven recommendations for improvements.
• Collaborate with cross-functional teams to streamline processes and enhance the customer experience.
• Ensure compliance with regulatory requirements and the organization's policies and procedures.

Requirements:

• Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
• Minimum of 7 years of experience in banking, with a strong focus on liabilities and CASA products.
• Proven leadership skills with an ability to lead and develop a high-performing team.
• Exceptional communication and interpersonal skills to effectively engage clients and team members.
• Strong analytical skills with a data-driven approach to decision-making.
• In-depth knowledge of banking regulations and compliance requirements.
• Ability to work in a fast-paced environment and manage multiple priorities successfully.

Preferred Qualifications:

• Experience in digital banking initiatives related to CASA product offerings.
• Demonstrated success in developing and leading customer-centric initiatives or campaigns.
• Proficiency in CRM tools and banking software systems.
• Strong negotiation skills with a track record of closing business deals.
• Ability to adapt to changing market conditions and customer needs.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits for employees and their families.
• Generous paid time off and flexible working arrangements.
• Continued education and professional development opportunities.
• Retirement savings plan with company matching.
• Employee discounts on banking products and services.
• A supportive company culture with a focus on diversity and inclusion.

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