WLA - Deputy / Assistant Manager

Role

REPORTS TO

Manager/Senior Manager for State Head –  WLA Sales & Site Acquisition

Senior Executive/Deputy Manager for Site Sourcing Manager –  WLA Sales & Site Acquisition

Regional Heads

DIRECT REPORTEES

INDIRECT REPORTEES

0 – 10  

BRIEF BACKGROUND

·   Hitachi Payment Services Pvt Ltd. (“HPY”) has been at the forefront of defining the payment space with the best-in-class offerings both in the Digital and Non-Digital space. (1.45 million+ POS Terminals, processing 3 million+ digital transactions per day, 64000+ ATM’s (inclusive of 26000+ CRMs) and 9000+ White Label ATM’s)

PURPOSE OF JOB

To handle the allocated State/Districts for WLA Sales & Site Acquisition as per Company’s AOP plan and to create the Hitachi ATM Brand awareness in the assigned market and promote Company’s products.

KEY RESPONSIBILITIES

1. Master Franchisee Management OR Vendor On boarding:

·   Identify potential Master Franchisees and establish partnerships.

·   Responsible for sourcing of new Master Franchisees.

·   Ensure that acquired sites meet the company's legal requirements and coordinate their handover to the project team for ATM deployment.

·   Provide training and support to Master Franchisees on ATM operations, security protocols and Customer Service standards.

·   Monitor Master Franchisee performance, handle concerns and provide resolution between Master Franchisee and Internal stake holders.

·   Assist and communicate frequently with all existing Master Franchisees, ensuring queries / requests are responded appropriately and timely.

·   Ensure to maintain healthy relationship with all existing Master Franchisees.

·   Customer centric approach to deal, maintain healthy relations with Customers.

2. Compliance and Regulatory Requirements:

·   Stay up to date with relevant regulations and ensure compliance with legal and regulatory guidelines.

·   Conduct periodic audits to assess compliance with industry standards and internal policies.

·   Ensuring documentations and compliance of company rules and regulations at all the times.

3. ATM Performance and Maintenance:

·   Monitor ATM performance metrics, including uptime, transaction success rates.

·   Coordinate with service providers and vendors for ATM maintenance & repairs.

·   Analyze performance data to identify areas for improvement and implement strategies to optimize ATM performance.

·   Develop strategies to enhance transactions and profitability for low-revenue sites.

·   Monitor and maintain high site uptime by conducting regular checks and audits.

·   Collaborate with Helpdesk, Business team and Service providers to promptly resolve any issues impacting site uptime and revenue.

·   Conduct periodic site audits to assess low performance of sites.

·   Sign off on site quality prior to launch and ensure adherence to brand guidelines.

·   Address and resolve local issues affecting site uptime and performance.

4. Revenue Growth:

·   Have adequate Sales funnel to meet monthly AOP plans for Drivers and Revenue.

·   Develop and implement marketing and promotional strategies to attract customers to franchisee ATMs.

·   Execute marketing plans effectively to maximize transaction revenue for each site.

·   Analyze transaction data and customer behavior to identify opportunities for revenue growth.

·   Negotiate favorable terms with financial institutions for ATM transactions and revenue-sharing arrangements.

·   Ensure that every deployed site achieves break-even within the recommended time frame.

·   Conduct regular review with Team to assess their performance.

5. Reporting and Analysis:

·   Prepare regular reports on ATM performance, transaction volumes, revenue, Non Transacting ATM analysis and other KPIs.

·   Publish Daily / Weekly / Fortnightly / Monthly management reports and review with Regional/Zonal Heads.

6. Team Management:

·   Ensuring Team management and administration

·   Team training for products, Services and processes

QUALIFICATION/KNOWLEDGE/SKILLS/EXPERIENCE

·   Graduate/Post-Graduate/MBA in Sales & Marketing with minimum 10 years of experience in Sales/Marketing.

·   Prior experience in the Fintech/ATM industry or retail banking operations.

·   Knowledge of site acquisition & Franchise sourcing, legal requirements and compliance standards for ATM deployment.

·   Can work independently and lead a Team of 0-10 members

·   Good in People Management

·   Excellent project management skills with the ability to prioritize and meet deadlines.

·   Excellent communication and negotiation skills to build relationships with site owners, stakeholders and project team.

·   Proven ability to manage multiple priorities, meet deadlines and work effectively in a fast-paced environment.

·   Strong problem-solving skills and the ability to resolve operational issues efficiently.

·   Well versed with MS Office

·   6 Days Working

·   Preference will be given to Local candidate with knowledge of Local languages   

Note: This job description provides an overview of the typical responsibilities and qualifications of the role. Actual job duties may vary depending on the specific requirements of the organization and the scope of the ATM site acquisition and revenue management activities.