Community Manager

Role Overview

We are looking to appoint a Community Manager to take ownership of the day-to-day experience, front desk operations, and floor management across our real estate asset.

The role will be the visible face of the property , ensuring that tenants, visitors, leadership, and service partners experience a professional, welcoming, and well-managed environment.

This is not a traditional reception or administrative role. It is a high-visibility, hands-on position responsible for how the property functions and feels on a daily basis — from the front desk and visitor experience to floor readiness, tenant coordination, events, and community engagement.

Key Objective

To create a seamless, professional, and engaging workplace experience by maintaining high standards of front-of-house service, floor operations, tenant engagement, and property presentation.

Key Responsibilities

1. Front Desk & Guest Experience

• Own the overall front desk and reception experience.
• Ensure all visitors, tenants, clients, and guests are received professionally and assisted promptly.
• Manage visitor registration, access coordination, meeting room requirements, and guest movement.
• Maintain high standards of hospitality, grooming, communication, and service.
• Act as the first point of contact for tenant and visitor queries.

2. Floor & Common Area Management

• Take day-to-day ownership of assigned floors and common areas.
• Ensure floors are clean, organized, well-maintained, and presentation-ready at all times.
• Conduct regular floor walks and proactively identify operational or maintenance issues.
• Coordinate with facility, housekeeping, security, engineering, and other service teams for timely resolution.
• Monitor workplace ambience, signage, lighting, pantry, meeting areas, and overall floor readiness.

3.Culture, Presentation & Standards

• Act as the custodian of the property's front-of-house experience and service standards .
• Maintain a professional, welcoming, and premium environment.
• Ensure consistency in grooming, communication, hospitality, and customer interaction.
• Promote a culture of ownership, responsiveness, and attention to detail among service teams.
• Continuously identify opportunities to improve tenant and visitor experience.

4. Community Engagement & Experience

• Plan and execute initiatives that encourage engagement within the property.
• Coordinate tenant events, festive celebrations, networking activities, wellness initiatives, and community programs.
• Develop regular engagement calendars to create a vibrant and connected workplace community.
• Encourage participation across different tenant organizations.
• Gather tenant feedback and translate insights into improvements in the overall experience.

5. Hospitality, Events & Amenities

• Coordinate meeting rooms, event spaces, visitor areas, and shared amenities.
• Ensure catering, housekeeping, and hospitality arrangements meet expected standards.
• Coordinate with vendors for events and tenant requirements.
• Ensure seamless execution of property-level events and activations.
• Maintain consistent service standards across all customer-facing touchpoints.

6. Operations & Vendor Coordination

• Coordinate with housekeeping, security, parking, engineering, facility management, and other operational teams.
• Monitor service quality and ensure agreed standards are maintained.
• Maintain records of recurring issues, complaints, service requests, and resolutions.
• Support the implementation of SOPs and operational protocols across floors.
• Ensure issues are proactively identified rather than addressed only after complaints.

Ideal Candidate

• 3–5 years of experience in community management, hospitality, premium real estate, coworking, facility management, front office, retail, luxury hospitality, or customer experience .
• Strong experience managing front desk, reception, floor operations, or customer-facing environments.
• Excellent communication and interpersonal skills.
• Strong coordination and stakeholder-management abilities.
• Comfortable working closely with senior leadership, tenants, vendors, and service teams.
• Highly presentable, proactive, and service-oriented.
• Strong attention to detail with the ability to manage multiple priorities.
• Should be comfortable being hands-on and visible on the floor rather than operating purely from a desk.