Systems Engineer - Tanium

JOB DESCRIPTION 

Position:  Systems Engineer

Location: Mumbai

People Leader’s Title: Managed Endpoint and Applications Team Leader  

 

PURPOSE OF ROLE 

As a vital part of the Managed Services and Operations team , you’ll take the lead in standardising, configuring, and automating provisioning, remediation, updates, and roadmaps for desktop environments—particularly using Microsoft Intune , SCCM , Autopilot , and related tools. While your focus will be on enterprise-level clients, your contributions will directly impact the broader Brennan IT managed services ecosystem. 

You’ll be the go-to expert for resolving complex, high-impact technical challenges, and you’ll help define and enforce best practices that ensure a consistent, secure, and scalable desktop experience for our clients. 

 

 

ROLE RESPONSIBILITIES 

In your role you will be responsible for: 

• Develop and maintain standards and best practices for OSD/SOE, Intune, and application deployment across large enterprise environments.
• Design, audit, and optimise end-to-end deployment solutions , from AutoPilot-based provisioning to SCCM-driven SOE rollouts.
• Ensure patch compliance and system updates across client environments using Intune update rings or SCCM.
• Lead pilot rollouts, driver updates, application packaging, and image management.
• Act as an escalation point for complex issues from the Managed Services and Operations teams.
• Support application lifecycle management via Windows Store and SCCM.
• Work closely with cross-functional teams including Network, Product Engineering, and Automation to create and maintain service catalogue items and automation scripts.
• Contribute to knowledge sharing and training within the wider team.
• Help clients transition toward a modern hybrid infrastructure , recommending the best approach (Intune/AutoPilot vs SCCM/SOE) on a per-device basis. 

 

 

KEY COMPETENCIES 

Required Skills & Experience 

To be successful in this role, you will bring a strong combination of technical expertise and hands-on experience in endpoint management, along with a proactive, solutions-focused mindset. Key competencies include: 

• 5+ years of experience in Endpoint Management within enterprise environments.
• Expert-level knowledge of Wintel environments and a broad range of infrastructure technologies.
• Proven experience with SCCM , including SOE builds, device updates, and application deployment.
• Advanced proficiency with Microsoft AutoPilot and Intune MDM for modern device management.
• Strong understanding of automation capabilities within SCCM and Intune, including API integrations and scripting (e.g., PowerShell).
• In-depth knowledge of patch management using Intune, SCCM, or similar endpoint management tools.
• Tanium administration concepts around Architecture, Subnets, RBAC, Cloud Access Point, TDS, Tanium Api, creating custom sensors
• Familiarity with Tanium modules like Patch, Deploy, Interact, Reporting & Dashboard.
• Experience acting as the final escalation point for complex, high-impact technical issues.
• Strong skills in root cause analysis and problem resolution.
• Solid ITSM queue management abilities and a disciplined approach to ticket handling.
• Experience conducting technical workshops and knowledge sharing sessions with both clients and internal teams.