Manager Quality

Key Responsibilities

       1.   Quality Management

-        Develop and Implement  Quality systems suitable to requirements of management

-        Develop & Implement  communication and feedback system for customer satisfaction

-        Ensure availability of standard reference documents like Procedures, Guidelines, Training modules,   Quality Assurance Plans, Formats

-        Ensure implementation of all standard formats across all sites

-        Facilitate revisions to reference documents suitable to latest revisions of standards, new developments in system and need of organization

-        Support  tendering process for identification of risks and preparation of Risk Mitigation Plan

-        Maintain Visual Control on Quality Assurance, Quality Management Systems, Quality Planning / Deliverables at all projects

-        Organise sessions for key staff to create awareness about   quality systems

-        Plan and co-ordinate Internal Audit for evaluating performance of the QMS / Respective Project.

-        Monitor follow up action consequent to the Internal / External audit   to close all audit points

-        Identify training needs at site and organize training accordingly

-        Co-ordination during Clients’ Audits related to the Projects/ Management Systems

-        Ensure that the corrective actions are taken based on Nonconformities

-        Respond and close the external customer complaints and monitor effectiveness

-        Ensure Calibration of Measuring and Test Equipment at site

-        Facilitate meetings for analyses of various issues in quality to develop suitable action plans to mitigate the issues and derive suitable CAPA plans

-        Establish a system for better traceability of documents & records

       2.   Planning & Review of Functional Work

-        Review the performance of the QA & QC teams

-        Respond to functional requirements of senior management, within agreed response time

-        Convey latest developments in function to team

-        Review the challenges in work of team and provide solutions in time

-        Review the urgent priorities and provide special attention on the same

-        Develop and monitor Training calendar for general and job-specific training

-        Guide the team on project schedule to ensure quality with optimized cost and timely delivery

-        Obtain innovative ideas from team for raising organizational performance

        3.   Review Meeting

-        Participate in all project meetings that involves discussion on quality at sites

-        Quality Review meetings at HO and escalate key issues / Abnormalities / Non conformances for further actions to senior management

-        Facilitate quality review meetings at site by co-ordinating with Project Managers and site Quality engineers

-        Advise the project management team on qualitative requirements, latest trends in quality and various options to ensure quality of materials & work

-        Ensure proper documentation of all advices, minutes of meetings, or any other documents shared / received during the project planning or review meetings

4.      MIS / Reports Preparation

-        Create MIS / Report template as needed by Senior Management

-        Obtain MIS reports from site at suitable frequency and share with management

5.      Team Building

-        Continuously share knowledge with team to help them work independently

-        Develop team with good sustenance to work even with the toughest client