Club Manager - Padel Club

ROLE PURPOSE

The Club Manager owns the day-to-day experience and smooth functioning of Court Society.

You connect Members, Sport, Wellness, Food & Drink, Membership, Hosting and Operations, ensuring every part of the Club works together seamlessly.

This is a hands-on and highly visible role. You will spend most of your time across the Club — with members and teams — ensuring the House feels welcoming, well-run and effortless.

You are not expected to be the functional expert in every department. Your role is to ensure teams deliver well, communicate effectively and create one consistent Club experience.

WHAT YOU OWN

Member Experience · Club Operations · Team Coordination · Service Standards · Member Engagement · Service Recovery · Club Presentation · Member Feedback · Events & Experiences · Commercial Awareness

KEY RESPONSIBILITIES

Member Experience

• Build genuine relationships with members and understand how they use the Club.
• Ensure members feel welcomed, recognised and well looked after.
• Be visible across courts, wellness areas, lounges, dining and social spaces.
• Own member requests from start to completion.
• Handle service recovery calmly and personally.
• Gather member feedback and turn it into meaningful improvements.
• Help members discover relevant experiences across the Club.

Club Operations

• Own the daily rhythm and overall functioning of the Club.
• Ensure all areas are ready, presentable and operating to expected standards.
• Monitor service, cleanliness and hospitality standards throughout the day.
• Identify issues proactively and coordinate timely resolution.
• Stay close to the floor and ensure smooth handovers between teams.

Team & Community

• Drive coordination between Sport, Wellness, Food & Drink, Membership, Hosting and Operations.
• Set daily priorities and ensure teams work towards a common member experience.
• Build a culture of ownership, accountability and collaboration.
• Support events, activations and initiatives that strengthen the Club community.
• Facilitate thoughtful member introductions while respecting individual preferences and privacy.

Commercial Awareness

• Stay aware of member engagement, utilisation and Club performance.
• Work with Membership and commercial teams to strengthen engagement and retention.
• Identify opportunities to increase participation across Club experiences.

HOW YOU WORK

The functional teams own their disciplines. You own how those disciplines come together for the member.

A member moving from padel to recovery, lunch and a meeting should feel they are experiencing one Club, not multiple departments.

When something goes wrong, do not pass the member around. Own the relationship, coordinate internally and ensure the issue is resolved.

SUCCESS LOOKS LIKE

• Members know and trust you.
• The Club feels welcoming, consistent and well-run.
• Teams communicate and collaborate effectively.
• Member requests are owned through to completion.
• Issues are resolved quickly and professionally.
• Members engage naturally across the breadth of Court Society.
• The Club feels personal and effortless — for members and the team.