Sr. Manager/AVP - Relationship Manager DBG- Aggregator Motor

JOB PROFILE

Department	Retail Business Group
Function	DBG
Position	DBG- Aggregator Motor
Band	M1/M2
Location	Bhandup- Mumbai
Reporting	M3

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

Our Values

• Sensitivity
• Excellence
• Ethics
• Dynamism

About HDFC Ergo General Insurance Co., Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

• Digital Partner Onboarding: Lead the onboarding process through seamless API integration.
• Channel Partner Development: Identify and pursue new digital insurance broker partnerships.
• Understanding Digital Partner Requirements: Collaborate with internal stakeholders to ascertain partners’ needs and focus on Channel-centric API development.
• Competitor Benchmarking: Analyze partners journeys on competing platforms and implement best practices to enhance user experience.
• User Acceptance Testing (UAT) and Integration: Facilitate system integration, oversee UAT, and ensure testing is completed within established timelines.
• Stakeholder Engagement: Provide comprehensive support to both internal and external stakeholders, ensuring smooth business operations.
• Gap Analysis:
  • Address and resolve any partner escalations in a timely manner.
  • Identify process gaps and implement permanent digital solutions.
  • Innovate and develop new processes and systems aimed at automating and digitizing business operations.
• Reporting and MIS: Generate reports and monitor business metrics to ensure performance visibility.
• Budget & profitability: Achieve the Budgeted target for GWP and MCOR keeping business within profitability matrix.

Key Requirements – Education & Certificates

Qualification

MBA

Key Requirements - Experience & Skills

• Broker handling Experience
• Presentation Skills
• MS Excel Basic

Remarks

The details of this position are confidential.

The decision to change / modify the specifications is at management’s discretion.