• Payment Switch Processing Support Expert

About Us

Euronet Worldwide is a NASDAQ listed transactions and payments processing major with strong presence in North America, Europe, Middle East, India and the Asia - Pacific regions. Starting in Central Europe in 1994 and growing to a global real-time digital and cash payments network with millions of touchpoints today. We are one of the world’s foremost providers of electronic payment and transaction processing solutions for financial institutions, retailers, service providers and individual consumers through three primary business segments — Electronic Financial Transactions, Prepaid and Money Transfer.

Euronet Inc. headquartered in Kansas, USA, is a leading global electronic payments provider and distributor, that provides convenient and safe financial transaction services to consumers and businesses worldwide, with products and services in more than 200 countries and territories provided through its own brand and branded business segments, Euronet and its financial technologies and networks make participation in the global economy easier, faster and more secure for everyone.

Euronet has built a unique network of networks that creates a powerful presence at every level of the global payments value chain.

Position: Payment Switch Processing Support Expert

Location:	Latam region
Positions:	1
Experience:	8 – 12 Years of relevant experience in payments / transaction switching domain

Role Objective:

To provide deep technical and functional expertise in payment switching systems, ensuring high availability, performance, and reliability of transaction processing platforms. The role focuses on resolving complex issues, enabling seamless transaction flows, and supporting mission-critical payment operations aligned with customer and business expectations.

Key Responsibilities

1.1.1 Payment Switching Operations & Support

• Support end-to-end payment transaction processing across switching platforms (e.g., card, ATM, POS, digital payments)
• Monitor real-time transaction flows and ensure system uptime and performance
• Identify, troubleshoot, and resolve transaction failures, reversals, and settlement issues
• Ensure minimal disruption to business operations through proactive detection and resolution of issues

1.1.2 Incident & Problem Management

• Handle L1/L2 level issues related to payment switch processing and integrations
• Perform detailed root cause analysis (RCA) for transaction failures, latency issues, and system errors
• Work closely with cross-functional teams to ensure timely issue resolution
• Maintain issue documentation and contribute to knowledge base for recurring issues

1.1.3 Transaction Monitoring & Reconciliation

• Monitor transaction queues, message formats (ISO 8583/ISO 20022), and switch interfaces
• Support reconciliation processes between switches, host systems, and external networks (Visa, Mastercard, AMEX, etc.)
• Investigate and resolve transaction mismatches, duplicate postings, or settlement discrepancies
• Ensure accurate financial and transactional integrity across systems

1.1.4 Change, Release & Integration Support

• Support deployment and validation of new releases, patches, and configuration changes in switching systems
• Participate in integration testing with external payment networks and banking systems
• Ensure smooth transition of new functionalities into production with minimal risk
• Validate system readiness and rollback procedures during releases

1.1.5 Stakeholder Collaboration & Communication

• Coordinate with banks, payment networks, and internal teams for issue resolution and service improvements
• Provide timely updates on incidents, outages, and system health to stakeholders
• Collaborate with development and infrastructure teams for fixes and enhancements
• Participate in customer discussions for technical clarifications and support topics

1.1.6 Continuous Improvement & Automation

• Identify opportunities to automate monitoring, alerting, and reconciliation processes
• Recommend improvements in switching performance, transaction throughput, and reliability
• Contribute to reducing incident volumes through proactive system tuning and preventive fixes
• Ensure adherence to governance frameworks, audit requirements, and compliance standards
• Participate in strategic planning for scaling support operations in LATAM

Qualifications & Experience

• 12 – 14 years of experience in IT/application production support or managed services
• Proven track record in managing customer-facing support operations in a global environment
• Strong expertise in ITIL processes (Incident, Problem, Change, Service Delivery Management)
• Experience in leading distributed and cross-regional teams
• Strong understanding of production environments and critical business applications
• Domain experience in payments, or transaction processing systems is highly preferred

Key Skills & Competencies

• Strong leadership and team management capabilities
• Excellent stakeholder management and communication skills
• High sense of ownership and accountability
• Problem-solving mindset with analytical and decision-making abilities
• Ability to manage high-pressure situations and critical escalations
• Proficiency in service management tools and monitoring platforms

Language:

Spanish & English (Mandatory)

Reference:

Euronet | epay | Ria Money | Ren