COO

Key Responsibilities

1. Strategic & Policy Execution

• Translate Board/MD/CEO-level strategy into department-level SOPs and verify implementation, not just documentation.
• Own the quarterly review cycle for policy effectiveness across all functions.
• Represent Operations in tender strategy, ensuring compliance and security capabilities are accurately reflected in bids.

2. Legal & Compliance Oversight

• Ensure every exam cycle runs within documented legal and regulatory compliance.
• Maintain readiness of court orders, audit reports, and certifications for tenders and stakeholder briefings.
• Coordinate with the Legal Head on any incident requiring documentation or regulatory response.

3. Vendor & Process Security

• Approve and audit vendor onboarding, particularly printing, transport, and storage partners tied to exam material custody.
• Own chain-of-custody protocols end-to-end — paper movement, printing security, storage, and distribution.
• Mandate and review third-party security audits on a recurring basis.

4. People & Discipline

• Ensure mandatory training cycles are scheduled, tracked, and completed — no exceptions, no lapses.
• Hold the Disciplinary & Conduct function accountable for enforcing SOP violations consistently, not selectively.
• Build a culture where security/process failures are reported upward immediately, not concealed.

5. Quality, IT & Logistics

• Oversee SOP design, audit, and continuous improvement across exam production and delivery.
• Ensure IT/cybersecurity and physical process security operate as integrated, not siloed, functions.
• Own logistics and maintenance functions to the standard required for zero-failure exam delivery.

6. Client & Crisis Readiness

• Maintain strong working relationships with state board officials, independent of media cycles.
• Work with PR/Communications to ensure a standing, fact-based response protocol exists for any media inquiry tied to past or current incidents.
• Personally review and sign off on the company’s incident response readiness each quarter.

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