About the role

Job Description

Product Manager - Order Tracking, Post-Sales, & Transportation Management

We're looking for a Product Manager to help enhance our Order Tracking, Post Sales Experience, and Transportation Management (TMS) products. In this role, you'll own specific product capabilities and work with Product, Engineering, Supply Chain, Transportation, Operations, Data, UX, and Customer Success teams to deliver solutions that improve shipment visibility, transportation efficiency, and the post-sales customer experience. You'll participate in product discovery, define requirements, prioritize backlogs, and support the delivery of features that leverage automation and AI to simplify operations and improve customer outcomes. This role is ideal for someone with strong product management fundamentals, an interest in supply chain and logistics, and a passion for solving operational challenges while growing into broader product ownership.

What You'll Do

Own and manage one or more product capabilities within Order Tracking, Post Sales Experience, and Transportation Management (TMS).

Partner with the Lead Product Manager to execute the product roadmap and deliver customer-focused solutions.

Participate in product discovery by gathering feedback from customers and collaborating with Supply Chain, Transportation, and Operations teams to understand business needs.

Define product requirements and user stories that improve shipment visibility, ETA accuracy, carrier performance, transportation planning, and delivery tracking.

Identify opportunities to leverage automation and AI to streamline processes, improve operational efficiency, and enhance customer experience.

Collaborate with Engineering, UX, Data, and Architecture throughout the product development lifecycle to deliver high-quality enterprise solutions.

Prioritize and maintain the product backlog based on customer needs, business priorities, and stakeholder input.

Monitor product performance and key metrics, gather user feedback, and recommend enhancements that improve adoption, operational efficiency, and customer satisfaction.

Support product launches by partnering with Customer Success, Operations, and other cross-functional teams to drive successful adoption.

What You Bring

5+ years of Product Management experience in an Agile environment.

Experience with Supply Chain, Logistics, Order Management, Transportation, or Post Sales products.

Understanding shipment visibility, transportation, fulfillment, or carrier integrations.

Ability to translate business needs into product requirements and prioritized backlogs.

Experience using customer insights and data to drive product decisions.

Familiarity with APIs, EDI, and enterprise integrations.

Exposure to AI, automation, or analytics is a plus.

Strong analytical, communication, and stakeholder management skills.

Preferred Qualifications

BA/BS in Computer Science, Business Administration, Engineering, or related technical field required.

Experience with OMS, TMS, WMS, ERP, or Supply Chain platforms.

Experience in B2B distribution, logistics, or enterprise software.

Product Management certification or MBA is a plus.