About the role

JOB PROFILE

Department	Retail Business Group
Function	DBG Partners
Position	Project Manager
Band	M1
Location	Mumbai - Bhandup
Reporting	Deputy Vice President

Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs.

Our Values

We believe in Sensitivity
We drive Excellence
We uphold Ethics
We bring Dynamism

About HDFC Ergo General Insurance Co., Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers a complete range of general insurance products ranging from motor, health, travel, home, and personal accident in the retail space and products like property, marine, and liability insurance in the corporate space. With a network of branches spread across a wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers.

Key Roles & Responsibilities

Understanding Digital Partner’s Requirement: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development.
Digital Partner Onboarding: Lead the onboarding process through seamless API integration.
Competitor Benchmarking: Analyze customer journeys on competitive platforms and implement best practices for enhanced user experience.
Process Documentation: Prepare and share standard operating procedures (SOPs) with internal teams for process alignment for the program.
Requirement Documentation: Document partner requirements and create change requests (CRs) for technical development for new product into existing systems.
UAT and Integration: Push for system integration, launch User Acceptance Testing (UAT) and ensure testing within the defined timelines (TAT).
Stakeholder Engagement: Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements. Provide end-to-end support to internal and external stakeholders, ensuring smooth business operations.
Process Management: Identify, design, and implement necessary workflows and processes to ensure smooth customer journey. Coordinate approvals with underwriting, operations, and other internal stakeholders for product launches.
Gap Analysis: Address and resolve any escalations by partners in a timely manner. Identify and address process gaps during product launch and ensure timely resolution within TAT. Innovate and develop new processes and systems aimed at automation and the digitization of business operations.
Business Prioritization: Maintain a balanced approach to prioritize business needs efficiently.
Reporting & MIS: Generate reports and track business parameters to ensure performance visibility.

This role requires a dynamic individual who can navigate technical and business landscapes while driving efficient integration processes and customer-centric solutions.

Key Requirements – Education & Certificates

Graduate/Postgraduate, Engineer / MBA preferred. Understanding of Motor & Health insurance product tech, preferred.

Key Requirements - Experience & Skills

Sharp attention to detail
Superior presentation & communication skills (written and verbal)
Proven ability to write marketing and technical content
Strong process-oriented mindset, with the ability to understand and align processes
Excellent interpersonal skills and relationship management abilities with internal & external stakeholders
Good understanding of technology, tech stacks, and solution-building capabilities

Remarks

The details of this position are confidential. The decision to change / modify the specifications is at management’s discretion.

Senior Project Manager - DBG Partners