AVP Guest Experience - Mumbai

Manage end-to-end guest experience at the corporate office, including VIPs, clients, and senior leadership visitors

Oversee front desk, reception, and guest services staff

Ensure high standards of hospitality, etiquette, and corporate protocol

Coordinate meeting room bookings, guest logistics, and hospitality arrangements

Handle escalations related to guest experience and service delivery

Liaise with internal teams for smooth coordination of visits, events, and meetings

Maintain SOPs for guest handling, security coordination, and emergency protocols

Train and groom front-office and guest services staff on service standards

Manage service vendors related to hospitality and front-office operations

Prepare MIS reports on guest visits, feedback, and service metrics