Desktop Engineer - Hardware and Software Support

Number of opening – 1 (Head office)

Salary budget – 8-10 Lacs (Do not disclose with candidates)

Core Responsibilities

•           Hardware Diagnosis & Repair: Break down, diagnose, and physically repair enterprise laptops and desktops. This includes replacing laptop screens, keyboards, batteries, motherboards, fans, desktop power supplies, RAM, and storage drives.

•           Desktop & Software Support: Install, configure, and troubleshoot Windows operating systems, standard business applications (Microsoft 365, Mircosoft Outlook, VPNs), and specialized department software.

•           Hardware Lifecycle Management: Manage the complete hardware lifecycle from provisioning and deployment to tear down and secure e-waste disposal.

•           Endpoint Administration:. Day to day administration endpoints like Crowdstrike, Netskope, Sapphire on Laptops & Desktops.

•           Vendor Management: Handle warranty claims, repairs fall under active warranties.

•           Network & Peripheral Troubleshooting: Resolve end-user connectivity issues (Wi-Fi, LAN, VPN) and support peripheral hardware including docks, multi-monitor setups, local/network printers, and conference room AV equipment.

•           Asset Tracking: Maintain an accurate, real-time inventory of all physical IT assets, spare parts, and software licenses.

Required Qualifications & Skills

•           Experience: 5+ years in IT support, systems administration, or a similar role with a heavy emphasis on hands-on hardware maintenance.

•           Hardware Proficiency: Proven ability to safely disassemble and reassemble modern ultra-thin laptops and micro-desktops without causing physical damage.

•           OS Expertise: Deep troubleshooting knowledge of Windows 10/11, terminal/command-line operations, and driver management.

•           Directory & Cloud Services: Experience with Active Directory and Microsoft 365 administration.

•           Certifications (Preferred): Microsoft Certified: Modern Desktop Administrator Associate

Performance Expectations

•           Maintain an average ticket resolution time within defined SLAs.

•           Keep internal spare-parts inventory stocked and audited monthly.

•           Reduce hardware replacement costs by maximizing the lifespan of out-of-warranty devices through in-house component-level repairs.