AM : MS Entra ID L3 Support Engineer

Job Description: Microsoft Entra ID L3 Support Engineer

Function: KDN Cyber IAM Managed Services

Position: Consultant

Location: Pune/Bangalore

Qualification:

• Graduation degree in any stream or equivalent / post-Graduation degree/diploma

• Relevant certification in Access Management, Entra ID (SC 300), CISSP, CISSM, or similar are a plus.   

Job Summary:

We are seeking a skilled Microsoft Entra ID L3 support lead engineer to design, deploy, configure, and implement our leading Access Management (AM) solution according to customer requirements. As an expert in deploying & maintaining IAM solutions, your main responsibility will be to lead Entra ID solution implementations, troubleshooting complex issues, and ensuring the seamless operation of the platform in a managed services environment.

Key Requirements:

•        Excellent knowledge of JAVA/J2EE, JavaScript, and other scripting languages, as well as XML, JSON

•        Should be able to configure and customize Entra ID platform to meet business requirements.

•        Proficiency in Java debugging, ensuring efficiency and accurate troubleshooting.

•        Extensive experience and working knowledge of LDAP concepts, with experience in at least a few LDAPs / directory systems.

•        Familiarity with Application/Web Servers such as Tomcat, WebLogic, or WebSphere, or experience in developing J2EE products.

•        Strong oral and written communication skills, enabling effective collaboration with global counterparts and customer-facing interactions.

•        Able to work in Manilla and be flexible to work shifts, including night shifts for EU/ASPAC time- zones and weekends.

•        Experience in a managed services or steady state environment.

Responsibilities:

•        Should have minimum 8+ years of experience, with at least 5 years of experience as a L3 resource.

•        Provide level 3 support for Entra ID platform, resolving complex issues escalated from L1 & L2 support teams.

•        Have good knowledge on Entra ID architecture with hands on experience in analyzing, troubleshooting, problem-solving and implementing solutions for Identity & Access Management.

•        Provide L3 expertise in the design, validation, and optimization of Entra ID integrations including SSO (SAML/OIDC/OAuth), SCIM provisioning, MFA, Conditional Access, and application access policies. Own complex application onboarding and migration initiatives, performing deep-dive troubleshooting, token analysis, and RCA for advanced authentication and authorization issues. Lead identity lifecycle and governance improvements by enhancing JML workflows, access reviews, and policy frameworks. Define standards, create automation, develop runbooks, and drive platform ‑ level improvements across Entra ID and application onboarding processes.

•        Develop/install IAM patches/upgrades, integration and implementation of complex systems which includes Provisioning, single sign-on, policy manager and access management.

•        Understand the client requirement, design, integrate the solution and configure the Entra ID to meet client business needs.

•        Design, deploy, implement, and integrate Entra ID with critical applications and infrastructure.

•        Need to actively participate in all customer calls and address all issues raised by customer.

•        Should be collaborative in working closely with cross functional teams and Microsoft vendor to ensure cohesive operations of the Entra ID platform.

•        Monitoring system performance, identifying bottlenecks, analyze recurring issues, finding root causes, and implementing preventive measures and other optimized solutions will be a key responsibility.

•        Should have experience in designing and configuring various campaign/certifications.

•        Skills: java, j2ee, javascript, webservices, Azure, database

Technical Skills Required:

·        Minimum 8+ years of experience in Identity or Access Management domain

·        Minimum 5 years of experience in Entra ID IAM / Governance space.

·        Lead design and administration of Microsoft Entra ID for users, groups, and apps.

·        Own single sign‑on and federation for enterprise applications.

·        Perform application onboarding and migrations (as needed) for SSO, MFA and other IAM related services.

·        Define and enforce Conditional Access and MFA policies.

·        Govern privileged access with PIM, just‑in‑time elevation, and access reviews.

·        Manage hybrid identity with Entra Connect/Cloud Sync; keep directories in sync.

·        Control external identities and guest lifecycle securely across tenants.

·        Automate at scale with PowerShell and Microsoft Graph; maintain runbooks.

·        Monitor sign‑in and audit logs; use Sentinel for alerts; drive L3 troubleshooting and RCA.

·        Ensure least‑privilege, RBAC, change control, and audit readiness.

·        Understanding Java/Python or any other programming language

·        Ability to work with multiple stakeholders from Security, Operations, Application Owners, and Service Providers on deployment activities and enhancing the IAM solution.

·        Good understanding of operating systems, database concepts, and other potential targets or endpoints for a typical IAM solution

·        Good presentation and documentation skills

Behavioral/Team Skills :

•        Excellent communication (written and verbal) and interpersonal skills.

•        Excellent problem solving and analytical skills.

•        Flexible to work in shifts (on a 3-shift rotation pattern)

•        Adaptability to a variety of engagement types, working hours, work environments, and locations.

•        Demonstrated ability to work creatively and analytically in a problem-solving environment.

•        Desire to learn and contribute towards skill development through training and mentoring of L2 and L1 support.

•        Driven and self-motivated approach to work

•        Personal drive and positive work ethic to deliver results within tight deadlines and demanding situations.