About the role

Ops Lead – TRA

2- Main Mission

Ø Responsible for handling Document Checking for European and Asian entities.

Ø Co-ordinate/work closely with the Middle office, Front office & Relationship managers (Onshore)

Ø Be able to work closely with Back office team in meeting the client requirements / expectations

Ø Knowledge in IMEX application would be an advantage.

Ø Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions

· Export LC processes (Advising, Amendment, Confirmation, Transfer, and Assignment of proceeds, Negotiation, Document Scrutiny, LC Forfaiting, LC discounting, FX Loans, Reimbursement Claims and payments)

· Import LC processes (Issuance, Amendment, Negotiation, Document Scrutiny, and Import Financing (Trust Receipt Loans), Reimbursement authorization, honor and Acceptance & Payments.

3- Main responsibilities

Your main responsibilities are to:

1. Manage Document Checking (Imports and Exports) for Europe and Asian entities.

2. Well versed with UCP 600, ISP98

3. Workflow coordination, queue management & client communication

4. Maintaining the SLA’s as required by the Client on timeliness & quality.

5. Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)

6. Maintain the book of operational procedures and Special practices updated

7. Reports & Training

a. Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.

b. Training the process and procedures and regular updates to team members

8. Managing the team shift schedule, team attendance, logistics on a daily basis.

4- Required competencies

Application of the Group values ( Team Spirit, Innovation, Responsibility and Commitment) in your day to day job with your team members and clients, the position also requires following specific competencies.

Technical / Functional skills

At least 7-12 years of experience and in-depth knowledge in Trade Finance Operations, especially Document Checking
Exposure towards Europe and Asian market is preferable
Good knowledge of office automation tools (advanced in Excel (Pivot table), medium in Power point
Knowledge of UCP 600, ISP98, CDCS Certification is a must
Working knowledge in IMEX would be preferred.
Knowledge in Compliance regulations (Anti-boycott languages, Anti-Money laundering, and OFAC - Office of the Foreign Asset Control )

Behavioral competencies

Strongly customer oriented, able to speak to clients, understand issues and provide on the spot solutions
Willing to work with various shifts (especially in Asian timing)
Demonstrates organisation and planning skills
Excellent written and oral communication skills
Analytical skills and process oriented
Strong motivation & interpersonal skills
Ability to work under pressure and work as part of the team
Should possess Lead by example attitude

Lead - Trade Finance ( Document checker )

About the role