Senior Digital Manager

Digital Manager

Employing Entity: UK

Department: Technology

Reporting To: Director of Architecture, Engineering, and Assurance

Customers: Internal & External

Manages People: Yes

Job Level: Director

All WAYSTONE employees are expected to demonstrate our core competencies as outlined below. The Digital Manager role has unique requirements and duties; however, these responsibilities are to be executed within the organization’s framework of core values. WAYSTONE expects all employees to be high performing, self-motivated, learners and leaders.

Summary

Reporting to the Director of Architecture, Engineering, and Assurance, the Digital Manager will be vital to the success of the architecture, engineering, and assurance pillar. He/She will be a member of the leadership team, supporting the creation and leading a best of breed assurance capability able to support Projects, Change and 3rd Line Support across all systems and platforms including integration to COTS, Legacy and Vendor Systems across the entire Waystone group.

The Digital Manager will be responsible for establishing an effective local operating mode, developing appropriate leadership layers, and creating an environment where technical staff can focus on their core disciplines. Working collaboratively with global leadership, the role ensures that local execution aligns with global standards, practices, and strategic priorities, through people leadership, capability development, workforce planning, and structured operational governance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead, structure, and mature a cross-functional team of developers, testers, and emerging disciplines, ensuring clear role expectations, effective leadership layers, and consistent standards of performance, engagement, and delivery.
• Establish and run a robust recruitment and onboarding process that enables the team to scale efficiently and integrate new hires and new roles effectively into the existing operating model.
• Ensure all team members at all times are skilled, equipped, and supported with the right tools, training, and opportunities to deliver high-quality outcomes while maintaining focus on their technical disciplines.
• Evaluate and plan for the introduction of new technologies, initially assessing whether current team capabilities can adapt before recruiting externally, ensuring alignment with globally defined technical direction.
• Promote internal flexibility and reduce over-specialization by encouraging knowledge sharing, cross-training, and adaptable team structures, while developing future leadership capability.
• Foster a culture of continuous improvement, encouraging team members to regularly reflect, adapt, and enhance both technical practices and delivery outcomes.
• Collaborate closely with global development and test managers to ensure optimal allocation and utilization of team resources across change initiatives, projects, and BAU work.
• Support the implementation of clearly defined and evolving global development and testing standards, tooling, and practices in alignment with wider architectural and governance expectations.
• Maintain visibility of team performance and delivery quality, using metrics to drive improvement and ensure readiness to meet future demand.
• Build strong working relationships with architecture, engineering, assurance, and platform teams to ensure execution aligns with global strategic direction and avoids unnecessary complexity or delay.
• Act as a key liaison between the Mumbai-based team and UK-based leadership, supporting communication, reporting, and cross-functional alignment, and ensuring effective day-to-day operational leadership.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience:

• Proven experience leading blended technology teams in a complex, multi-platform or distributed environment.
• Background in scaling team capability through recruitment, onboarding, mentoring, and professional development.
• Experience introducing and supporting the adoption of new tools, practices, and technologies in alignment with central technical leadership.
• Familiarity with supporting resource planning, performance tracking, and capacity optimization in collaboration with globally distributed delivery functions.
• Experience working within regulated environments and supporting adherence to architectural, assurance, and governance standards.
• Experience working in a matrixed or dotted-line reporting structure, supporting multiple functional leaders and global direction.

Skills:

• Strong leadership and people management skills, with the ability to build trust and drive team performance.
• Competent understanding of modern development and testing practices, including CI/CD, automation, and cloud-native principles.
• Skilled in planning, prioritizing, and balancing local team delivery with centrally defined strategies.
• Excellent communication and collaboration skills, capable of operating across technical and business domains and multiple geographies.
• Proficient in using metrics to drive effectiveness, efficiency, and continuous improvement.
• Analytical and data-driven approach to team performance, resource planning, organizational structure, and decision-making.

Education:

Bachelor’s degree in computer science, Engineering, Mathematics, Statistics, Business, or equivalent experience.

Confirmation

I certify that this job description is a true representation of my role and duties. I confirm my understanding that it is my responsibility to update this job description whenever my duties change and ensure that the updated version is uploaded to the Waystone HRIS system upon approval by my manager and the People team.

Dated this _______ of _______________, 2024