About the role

Job Description

Transaction Banking – Business & Digital Transformation

Domain: Transaction Banking / Payments
Program Type: Large‑scale, multi‑region, global bank transformation

1️ ⃣ Business Analyst (BA) – Transaction Banking – Bangalore/Pune (HSBC prior experience is preferred)

Role Summary

The Business Analyst will support large‑scale business and digital transformation initiatives within Transaction Banking and Payments for global banks across multiple regions . The role focuses on customer journey transformation, digital enablement, Scaled Agile delivery , and market activation .

Key Responsibilities

Work on business and digital transformation initiatives within Transaction Banking and Payments
Analyse, document, and validate end‑to‑end customer journeys , especially for digital and mobile banking channels
Drive Customer Journey Tagging as part of digital transformation to ensure journeys are measurable, traceable, and aligned to transformation outcomes
Collaborate with UI/UX teams to create, review, and validate screen mock‑ups, wireframes, and user flows , ensuring strong alignment with business and customer requirements
Translate business needs and customer journeys into functional requirements, user stories, and acceptance criteria
Operate in Scaled Agile environments , working with multiple Agile teams
Demonstrate working knowledge of PI (Program Increment) planning , supporting backlog readiness, dependency identification, and PI alignment
Support market activation activities , including:
- UAT preparation and execution support
- Go‑live readiness activities
- User training preparation and delivery
- Participation in go / no‑go discussions
- Hypercare and post‑go‑live support
Support customer benefit realization , including tracking benefits through dashboards and MI
Demonstrate strong stakeholder management skills , coordinating with business, technology, UX, operations, and regional teams
Exhibit excellent English communication skills , ensuring communication is crisp, succinct, and to the point , both verbal and written

Required Experience & Skills

Strong BA experience in Transaction Banking / Payments
Experience delivering large‑scale business and digital transformation programs
Experience working with global banks and multi‑region stakeholders
Scaled Agile delivery experience
Hands‑on experience with JIRA and Confluence
Prior HSBC experience preferred

BA – Business & Digital Transformation(Transaction banking)

About the role