Senior Analyst - International Guarantees

JD:

Responsibilities

Ø  Responsible for handling guarantees and stand by letter of credit for Europe and Asian entities

      Ø  Co-ordinate/work closely with the Middle office, Front office & Relationship managers (Onshore)

      Ø  Be able to work closely with Back office team in meeting the client requirements / expectations

      Ø  Knowledge on IMEX application would be an advantage. 

      Ø  Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions

·        International and Domestic Guarantee & Stand by Letter of Credit (Text Vetting, Issuance, advising, amendment, Book off, Fees collection / remittances, Claim scrutiny, Queries Handling etc., 

Profile Required: 

1.      Manage Text Vetting, Issuance, advising, amendment, Book off, Fees collection / remittances, Claim scrutiny, Queries Handling etc., for   International, Domestic Guarantees & Stand by Letter of Credit 

2.      Well versed with URDG 758, ISP98

3.      Workflow coordination, queue management & client communication

4.      Maintaining the SLA’s as required by the Client on timeliness & quality.

5.      Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)

6.      Maintain the book of operational procedures and Special practices updated

7.      Reports & Training

a.      Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.

b.      Training the process and procedures and regular updates to team members

8.      Managing the team shift schedule, team attendance, logistics on a daily basis.

Specific Context

• Strongly customer oriented, able to speak to clients, understand issues and provide on the spot solutions

• Willing to work with various shifts (especially in Asian timing)

• Demonstrates organisation and planning skills

• Excellent written and oral communication skills

• Analytical skills and process oriented

• Strong motivation & interpersonal skills

• Ability to work under pressure and work as part of the team

• Should possess Lead by example attitude