Manager : ServiceNow Lead

Job Description

The ServiceNow Technical Lead is responsible for leading a team of developers to deliver IT Service Management (ITSM) enhancements and solutions on the ServiceNow platform . This role combines strong technical expertise with leadership and coordination skills to ensure timely delivery of projects while maintaining high-quality standards.

Responsibilities

Team Leadership & Management:

• Lead and mentor a team of ServiceNow developers.
• Allocate tasks, monitor progress, and ensure timely delivery of enhancement stories.
• Provide technical guidance and resolve complex issues within the team.

Project Delivery & Coordination:

• Own accountability for successful delivery of ITSM enhancement stories.
• Collaborate with onshore counterparts and stakeholders to align on requirements and timelines.
• Ensure adherence to best practices, coding standards, and ServiceNow platform guidelines.

Technical Expertise:

• Proficiency in ServiceNow development, primarily focused on ITSM modules.
• Stay updated on ServiceNow releases and recommend improvements.
• Knowledge of ITIL framework and processes.

Stakeholder Management:

• Act as the primary point of contact for project updates and escalations.
• Communicate effectively with business teams, onshore partners, and leadership.

Certifications:

• ServiceNow Certified System Administrator (CSA), CIS-ITSM and CAD.

Qualifications

Technical Expertise:

• Proficiency in ServiceNow development, primarily focused on ITSM modules.
• Stay updated on ServiceNow releases and recommend improvements.
• Knowledge of ITIL framework and processes.

Stakeholder Management:

• Act as the primary point of contact for project updates and escalations.
• Communicate effectively with business teams, onshore partners, and leadership.

Certifications:

• ServiceNow Certified System Administrator (CSA), CIS-ITSM and CAD.