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TD Newton
Assistant Manager - PMO (Partnership Office)
KPMG · posted 3 months ago
Gurugram, Bengalurucapability hub
About the role
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Proposed designation – Assistant Manager
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Role type –
Team Management
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Reporting to
Manager
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Geo to be supported
UK
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Work timings
2 PM – 10.30 PM
Roles & responsibilities
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The Partnership Office delivers services to Partners across the entire
lifecycle—from recruitment through to exit—ensuring an efficient,
effective, and customer-centric experience.
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The Assistant Manager will support the Operations Manager and Senior
Operations Manager in delivering operational tasks, coordinating UK and
Group priorities, and assisting with projects and process improvements.
This role focuses on operational delivery, stakeholder engagement, and
supporting initiatives that ensure smooth execution of Partnership
Office activities.
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As an Assistant Manager, you will work closely with the Operations Manager
to ensure the Partnership Office runs efficiently and meets its
objectives. You will assist in managing day-to-day operational tasks,
support UK and Group projects, and help maintain strong relationships with
internal teams and stakeholders. The role also involves contributing to
Group initiatives and supporting capabilities leads.
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Assist in managing day-to-day operational tasks across the Partnership
Office to ensure smooth service delivery.
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Support and deputise when required for the Operations Manager in
coordinating UK and Group priorities and projects, working with central
teams and capabilities leads.
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Performance Management – Manage a high performing team with quality of
work produced and proactively tracked within agreed SLAs.
Being the point of escalation for critical matters.
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Help maintain and regularly update Partnership Office processes and
documentation including Partner guidance documents and handbooks, ensuring
accuracy and compliance.
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Support liaison activities with Partners across Group and UK, ensuring
timely communication and alignment on priorities.
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Assist in building strong relationships with internal teams and
stakeholders to facilitate collaboration.
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Support Journey to Partner and Equity Partner conversion processes and
other seasonal activity within the office.
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Assist in preparing materials and updates for monthly team meetings and
Group forums.
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Support governance of data and file storage by maintaining organised,
secure, and accessible records.
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Develop a strong understanding of how the Partnership operates, including
the distinctions between Employment Law and LLP governance, while ensuring
the Partner experience remains central to all decisions.
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Ensure adherence to internal policies and GDPR requirements when handling
sensitive information.
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Assist in managing technology platforms such as ServiceNow,
SuccessFactors, JIRA, and Partner Central.
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Monitor system performance and escalate issues or improvement
opportunities to the Operations Manager.
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Support initiatives to improve digital processes and user experience,
including automation opportunities.
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Prepare reports and data summaries to support decision-making and track
progress against objectives. Presenting insight to Senior Leadership.
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Monitor SLAs and performance metrics across the Office; highlight trends
and areas for improvement.
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Assist in developing and maintaining the Partnership Office calendar and
communications plan. Coordinate logistics for meetings, events, and key
initiatives.
This role is for you if you have the below
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Organised and proactive with a focus on continuous improvement.
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Act as a change leader, supporting colleagues and providing change
management expertise and guidance within the Group Partnership Office
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Confident to speak to stakeholders (Partners) on operational matters and
escalate as required.
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Strong interpersonal skills and ability to build relationships across
teams.
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Comfortable working with data and reporting tools.
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Flexible and adaptable to changing business needs.
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Effective communication skills for engaging with team members at all
levels.
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Ability to rapidly extract and analyse data accurately.
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Solid knowledge of Excel and quick adaptation to KPMG’s internal systems
(e.g., SAP).
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Strong organisational skills, investigative instinct, respect for
confidentiality, and ability to know when to seek guidance.
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Self-motivated and able to work efficiently within a team environment.
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Effectively able to manage and engage the team
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Experience in operational delivery.
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Management of a high performing team.
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Ability to manage multiple projects and meet set deadlines.
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Understanding and proven examples of process improvement and risk
awareness.
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Strong communication and stakeholder management skills.
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Honed collaboration skills, understanding how to operate in a complex,
matrixed organisation.
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High attention to detail and commitment to quality.
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Problem-solving capability in a fast-paced environment.
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Excellent Communication Skills
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Over 8 years relevant experience of data analysis in an operational or
professional services environment
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Strong proficiency in MS Excel, VBA, Power Query,
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Knowledge of Data Analytics tools
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