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TD Newton
About the role
• Proposed designation: Senior
• Role type: Individual contributor
• Reporting to: Manager
• Geo to be supported: UK
• Work timings: 9:30 AM to 6 PM IST
Function Information
The Group Managing Partner Office in Group Corporate Services is the backbone of KPMG, providing essential day-to-day services that keep the firm running smoothly. We manage a wide range of services which include:
Corporate Development
Partnership Office
Group Corporate Services Transformation
COO Operations
This role sits within the Central Operations Team of Group Corporate Services Transformation, which has responsibility for
• Supporting the delivery of the overall business strategy across the domains within the Enhanced BAU structure
• Harnessing new technologies to drive digitalization and automation of processes.
• Maximising the existing technology
Role and Responsibilities
• The Business Analyst role will focus on ServiceNow platform enhancements
• The core activities involved in the role include:
• The successful person will be able to research, analyse, define and document the requirements
• Act as the point of contact for business related questions and issues that arise and require clarification and will liaise closely with the senior technical team members
• Hands on business analysis duties including defining and documenting business requirements, user stories, process flows, definitions etc.
• Deliver robust business relevant reporting and updates
Experience, Qualification and Skills
•MBA (preference to specialization to Operations)
•The successful candidate is likely to have/be able to demonstrate:
•Ownership and responsibility for project component or area; able to prioritise work, and address conflict
•Strong interpersonal skills.
•Focus on User Experience
•A strong problem solver with a pragmatic and tenacious attitude to seek out resolutions
•Strives for enhancement activity
•Strong verbal and written communication skills
•Ability to manage deadlines effectively
•Strong proficiency in Microsoft tools
•Experience in ServiceNow platform
Mandatory technical & functional skills
•Excellent Communication & Interpersonal Skills (Verbal & Written)
•Strong proficiency in Microsoft Office Suite (CoPilot, Excel, PowerPoint and Word).
•Ability to draw insights from data and summarize it for understanding of business users
•Excellent Communication & Interpersonal Skills (Verbal & Written).
Preferred technical & functional skills
•Certifications in ServiceNow platform
•PMP Certified