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TD Newton
About the role
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Proposed designation:
Manager, HR Delivery
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Role type:
Supervisory
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Reporting to:
Associate Director / Director
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Geo to be supported:
US
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Work timings: 6
:30 PM to 3:00 AM IST
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Work mode
: Hybrid
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Willingness to travel
for business purposes domestically and internationally
Role Summary:
This is a critical leadership role within our organisation and will be accountable for the delivery and management of the India-based HR delivery team. This will be made up of Business Partnering, Centre of Excellence and HR Shared Services delivery team which will be a critical component of the Service Delivery model of the KPMG Group Talent and Culture Domain. The role responsibilities include strategically driving both the operational and digital transformation required to support the delivery model ensuring operational effectiveness which strongly aligns with the Group priorities. You will demonstrate that you are a seasoned HR professional with deep functional and operational expertise, combined with the ability to drive strategic transformation across global domains. Identify opportunities for deployment of automation and agentic AI capabilities for process efficiency and service delivery transformation. Contribute to agentic process improvements initiatives as part of transformation efforts within Talent & Culture.
Strategic HR transformation & leadership
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Partner with both US HR leaders and decision makers to understand business
imperatives and articulate people priorities
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Play an integral role on the HR leadership team, bringing credibility and
strong partnership methods and contribute to overall business decisions
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Responsible for the transition of work from US to the delivery Centre's
ensuring the right work is in the right place, driving optimization and
transformation
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Influence and challenge business decisions from a people perspective,
ensuring alignment with company culture and long-term goals
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Ensure accurate and timely execution of HR activities in line with Group
HR standards and compliance requirements
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Act as an escalation point for complex HR issues and provide practical
solution.
Team Building & Leadership
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Hire, onboard, and develop a high-performing HR delivery team in India
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Provide coaching, guidance, and performance management to team members
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Oversee and actively participate in HR processes such as talent
management, employee engagement, performance management, and HR operations
Talent management and succession planning
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Lead talent reviews, succession planning and career development
initiatives for key roles and top talent within the business
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Enable performance management processes to ensure clarity, accountability
and career growth for colleagues
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Ensure the delivery team foster a culture of continuous learning to ensure
a high performing team culture
Governance and Compliance
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Participate in regular reviews with Group HR and business teams to assess
performance, identify gaps, and agree on improvement plans
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Responsible for delivery outcomes to US
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Provide the business with relevant metrics, data and insights, to make HR
related business decisions
Transition & Change Management
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Support the delivery of core HR systems to the Group domain
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Enable smooth transition of additional HR workstreams to the offshore
team.
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Implement change management frameworks and guide the India team through
transitions.
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Experience in the implementation of business transformation, strategic HR
initiatives and processes
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Liaise with other functions
within HR and others such as Finance, Payroll and Legal team based on
business requirements
Work experience
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12–15 years of progressive HR Operations experience preferably for US
clients, including at least 5 years in a leadership role.
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The ability to drive HR transformation and transition
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Proven experience in hiring, training, and managing HR teams.
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Exposure to global HR operations/shared services and working with
international stakeholders.
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Strong knowledge of HR processes, compliance, and operational governance.
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Good appreciation of Gen AI, Agentic process transformation and skills in
tools such as Copilot.
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Familiarity with agentic AI use cases.
Mandatory technical & functional skills
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Hands-on HR expertise with ability to balance strategic oversight and
operational detail.
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Strong analytical and problem-solving skills; ability to use HR data for
decision-making.
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Collaborative leadership style with focus on team development and
engagement.
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Ability to thrive in a complex, fast-paced environment.
K ey behavioral attributes/requirements
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Strong analytical and problem-solving skills, with the ability to use
information to generate creative solutions that benefit the business.
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Proven ability to lead teams anda develop others effectively.
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Excellent presentation and project management skills, with an emphasis on
results-driven management.
Key Relationships
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Head of KGS Transformation Lead
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Head of People and Resourcing Domain Transformation Lead
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Head of
US Operations
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Head of HR
Key leadership competencies
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Foster an engaged workforce and maintain positive relationships with
employees to cultivate a culture of collaboration, innovation, and
inclusivity.
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Continuous Improvement: Identify areas for improvement and focus on
ongoing enhancement initiatives.