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TD Newton
About the role
Job Description
Roles & responsibilities
Role Summary:
This role is a pivotal part of the central Group Supply Management function, which is instrumental in enabling the firm to select and manage sustainable suppliers. The aim is to establish robust commercial contracts, mitigate risks, and deliver significant annual cost savings. As part of the Procure to Pay (P2P) administration capability, this role ensures the quality standards are consistently applied across the end-to-end P2P process.
Based in Bangalore, India, the individual in this role will oversee the day-to-day production of Coupa management information and remain at the forefront of assessing new Coupa releases. By developing a deep and comprehensive understanding of the platform's functionality, the role holder will act as the Coupa subject matter expert, supporting operational efficiency, compliance, and informed decision-making across the function. The role includes liaising with various business stakeholders, ensuring optimised procurement processes and facilitating continuous improvement in line with the organization's goals.
Coupa Platform Support & Subject Matter Expertise
•Provide day-to-day operational support and maintenance of the Coupa platform across the Procure to Pay (P2P) lifecycle
•Develop and maintain a deep understanding of Coupa functionality and capabilities, acting as the Coupa and P2P subject matter expert for Group Supply Management
•Support the review of new Coupa releases, assessing new functionality and identifying opportunities to maximise investment in the tool
•Act as a second-level support resource, collaborating with the Coupa Help Desk, Procurement Operations, and internal stakeholders.
Roles & responsibilities (Continued)
Business & User Support
•Provide expert support to business users on Procure to Pay processes and Coupa usage, ensuring procurement controls are applied consistently
•Manage user provisioning activities, including handling Coupa user requests and conducting quarterly user access reviews
•Monitor and respond to queries received through the team mailbox and the ServiceNow (SNOW) ticketing system
•Support Procurement and business stakeholders in the management and maintenance of purchasing content, such as catalogues, web forms, and punch-outs.
Operational & Reporting Support
•Assist Coupa administrators with basic system administration tasks and fulfill reporting requirements
•Generate and support operational and management reports to provide oversight of P2P activities and ensure user compliance
•Offer general operational support to the Purchase to Pay Manager to ensure the effective operation of the Coupa platform and its associated processes.
Risk Management and Compliance
•Assist Coupa administrators with basic system administration tasks and fulfill reporting requirements
•Generate and support operational and management reports to provide oversight of P2P activities and ensure user compliance
•Offer general operational support to the Purchase to Pay Manager to ensure the effective operation of the Coupa platform and its associated processes.
This role is for you if you have the below
Work experience
•Overall, 5-7 years of experience including a minimum of 3 years’ experience in a Procure to Pay, procurement operations, or systems support role, preferably involving a procurement platform (e.g., Coupa, SAP, Oracle, Ariba). In-depth knowledge of the Coupa P2P solution is desirable
Deliver Quality Service:
•Demonstrate a strong commitment to delivering high quality service and outputs to stakeholders, ensuring accuracy, consistency, and professionalism
•Effectively plan and organise workload, managing multiple priorities while monitoring progress and meeting agreed deadlines in a fast-paced operational environment.
Problem solving and analytical capability
•Support the analysis of complex operational issues and challenges within the Procure to Pay process.
•Evaluate options, identify practical solutions, and make well-reasoned recommendations supported by clear rationale and data. Apply logical thinking to resolve issues efficiently while maintaining compliance and service standards.
Technical Knowledge and Application
•Develop and apply technical knowledge specific to the Procure to Pay function and supporting systems and maintain up to date knowledge of relevant tools, processes, and platform functionality, applying this expertise to improve service delivery
•Use technical understanding to recommend appropriate approaches, process improvements, or system enhancements in response to business needs.
•Experience supporting end users, including delivery of system training or guidance
•Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Strong interpersonal and communication skills
•Demonstrate the ability to build effective working relationships
•Ability to explain technical concepts clearly to non-technical users