About the role

Job Description

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.

Accountabilities

Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
Production and deployment of ER training in coordination with our control partners with a focus on prevention.
Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Analyst Expectations

Will have an impact on the work of related teams within the area.
Partner with other functions and business areas.
Takes responsibility for end results of a team’s operational processing and activities.
Escalate breaches of policies / procedure appropriately.
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
Advise and influence decision making within own area of expertise.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Make evaluative judgements based on the analysis of factual information, paying attention to detail.
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Guide and persuade team members and communicate complex / sensitive information.
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Additional Job Description

Join us as an “ Central Change Support Specialist", This is a multi-skilled role spanning Employee Relations Case Management and Central Change Support, with a significant focus on business testing, operational readiness and quality assurance for case-management processes and system changes. As part of the Central Change Support team, you will help translate business and operational requirements into test scenarios, coordinate user acceptance testing and support the resolution of defects before implementation. You will also work closely with Employee Relations case management team, operations and technology stakeholders to assess change impacts, support readiness activities and help embed sustainable process and system improvements.

To be successful as an “ Central Change Support Specialist ”, you should have experience with:

Influencing and stakeholder management skills.
Strong verbal and written communication skills .
Experience translating Employee Relations Case Management and Central Change Support business requirements into end-to-end testing scenarios, acceptance criteria and expected outcomes.
Hands-on experience of user acceptance testing, including test planning, preparation of representative test data, execution of test scripts, evidence capture and validation of results.
Ability to identify, document, prioritise and retest defects, clearly articulating business impact and working with technology and operational stakeholders through to resolution.
Understanding of end-to-end case journeys, including case intake, routing, assignment, parent and child case creation, task generation, notifications, controls, document outputs and closure.
Ability to balance testing activity with operational case-management and Central Change Support responsibilities, while meeting agreed priorities, controls and service timelines.

Additional Skills:

Experience of working in a highly matrixed organisation.
Solid appreciation of the importance of recognising cultural and geographic sensitivities.
Excellent analytical and data skills, including intermediate use of Excel.
Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.
Ability to influence stakeholders .
Logical decision-making, effective listening, clarity of thought and utmost professionalism.
Experience supporting regression testing and post-release validation to confirm that existing case-management processes continue to operate as intended following system or configuration changes.
Confident in coordinating testing participants, tracking completion and issues, maintaining clear test evidence and providing concise readiness updates to business and technology stakeholders.

Basic/ Essential Qualifications:

* Bachelor’s degree.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.